Maitre D

An established hospitality group is seeking a Maître d’ for a fast paced Latin bistro and seafood restaurant in Bay Ridge, Brooklyn called Bar Chuzo. This position is ideal for an experienced leader with a keen eye for small details, strong communication skills, and a track record of providing exceptional hospitality in a fast-paced environment. Open to full and part time.

Key Responsibilities

Guest Experience & Hospitality

• Welcome and greet guests warmly and professionally upon arrival.
• Manage guest reservations, walk-ins, waitlists, and seating preferences.
• Coordinate table assignments to maximize seating efficiency while maintaining service standards.
• Accommodate special requests, VIP guests, and special occasions.
• Handle guest concerns promptly and professionally, escalating issues to management when necessary.
• Build relationships with regular guests and ensure personalized service.

Reservations & Floor Management

• Manage reservation systems and maintain accurate booking information.
• Oversee the flow of guests throughout the dining room.
• Coordinate seating rotations with servers, captains, and management.
• Communicate wait times clearly and manage guest expectations.
• Monitor table availability, pacing, and dining room capacity.

Team Leadership & Communication

• Communicate reservations, guest preferences, allergies, and special requests to the service team.
• Maintain professional standards of appearance, communication, and hospitality.
• Assist management in ensuring smooth and efficient restaurant operations.

Operational Standards

• Maintain an organized and professional entrance, host stand, and waiting area.
• Ensure compliance with restaurant policies, service standards, and safety procedures.
• Assist with opening and closing duties related to the front-of-house operation.
• Support special events, private dining, and large-party reservations.
• Maintain accurate guest notes and reservation records.

Qualifications

• Previous experience in a maître d’ or senior front-of-house position is required.
• Excellent communication, interpersonal, and organizational skills.
• Strong knowledge of Resy and Toast
• Professional demeanor and a polished approach to guest service.
• Ability to multitask and remain composed in a fast-paced environment.
• Strong leadership, problem-solving, and conflict-resolution skills.
• Flexible availability, including evenings, weekends, and holidays.