Required Years of Experience
3 years
Job Details
Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.
We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami, Boston, and New York you'll find endless opportunities for growth, travel, and continuing education.
Our culture is built on four core principles:
-
Generosity: Always give more, exceed expectations.
-
Excellence: Deliver exceptional work with unmatched expertise.
-
Fun: Love what you do, laugh often, and enjoy the journey.
-
Fail Fast: Learn from mistakes, adapt, and keep improving.
What You Will Do
- Resolve any customer or employee complaint
- Assist GM in accomplishing company goals by accepting GM to assigned tasks, stepping up to take on new and different requests by GM, and exploring opportunities to add value to the position
- Manage and develop Floor Managers
- Prepared to participate in weekly Manager and Executive meetings
- Guarantee food quality and 100% customer satisfaction by auditing menu items and delivering exceptional customer service
- Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems
- Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
- Keep up to date on the competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles
- Assist GM in overseeing the managers in their control of purchase and inventory, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, and taking corrective actions
- Recruit exceptional staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture
- Assist GM to review and monitor, with accounting personnel, expenditures to ensure that they conform to budget limitations and work to improve performance
Who We Are Looking For
- 3 years of managerial experience in a high volume, upscale restaurant/hospitality establishment
- Warm, hospitable personality who is guest focused; ability to identify and build relationships with important investors and VIP clients
- Experience with P&L and COGS and history of interaction with accounting personnel
- Collaboration with Finance department to set and maintain proper financial goals
- Excellent leadership skills in staffing, managing, and leading FOH staff members and Managers
- Ability to think on your feet and make important decisions with minimal supervision
- Must be able to effectively communicate and relay information to staff and the GM
- Polished professional who takes pride in their appearance
- Ability to maintain composure and stay organized in a fast-paced, high-volume working environment
- Adaptive and flexible to changing software technologies and operations processes
Compensation Details
Compensation: Salary (Based on Experience)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Potential Bonuses, Dining Discounts, Wellness Program
Required Skills
Customer Service Orientation
Conflict Resolution
Problem Solving Skills
Team Collaboration
Team Leadership
Strategic Thinking
Communication Skills
Time Management
Read more
Gallery
Italian
Upscale Casual, Fine Dining, Restaurant Group
Part of Maple Hospitality Group
About What If Syndicate:
What If Syndicate is the national hospitality group driven by David Pisor, Jim Lasky, Chef Danny Grant, and a team of world-class food lovers who serve to live and live to serve. The business is built upon three units: The primary is a collection of dynamic, profitable restaurants; the second a restaurant incubator; and the third a private lifestyle club as well as a products program. Successful restaurants exist for many years by delivering any two of the following: Great food, great service, or a great experience. Our team’s goal is to achieve iconic destinations and programs by delivering on all three. Our restaurants and our teams deliver an experience beyond what is expected—that is the What If promise.
About Monarch:
Monarch is a wood-fired, modern Italian restaurant. Its expansive, elegantly designed space and refined menu is the ultimate expression of luxury dining in Dallas. Serving handmade pastas, steaks and fresh seafood, the overall approach to preparation is light, fresh and technique driven. Monarch is the pinnacle of world class hospitality, peppered with unexpected moments, incredible food and our genuine passion and love to serve.
