Required Years of Experience
3 years
Job Details
- Maintain updated knowledge of assets specific to the company’s needs.
- Greet guests and confirm reservations
- Provide excellent customer service and attention to detail.
- Maintain positive ongoing relationships.
- Maintain high ethical standards and professionalism.
- Multitask and prioritize as necessary to meet customer needs.
- Represent the company with integrity and dedication.
- Manage guest/customer complaint
- Taking messages
- Managing mail, luggage and deliveries
- Perform basic administrative/secretarial/reception duties
- Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation
- Making dinner/event reservations for guests
- Arranging special service
- Answer phone and email inquiries from potential guests in a timely and respectful manner
- Greet guests and visitors warmly and make them feel welcome and attended
- Receive and redirect mail, phone calls, packages, etc
- Ensure that guest spaces and lobby are clean and tidy at all times
- Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
- Anticipate guests needs in order to accommodate them and provide an exceptional guest experience
- Maintain inventory of supplies and order new stock as needed
Qualifications for Host
- 2+ years of previous customer service experience
- Experience with Resy, OpenTable, or 7Rooms.
- Positive phone demeanor and superior written and verbal communication skills are essential
- Must have a service oriented mindset and be capable of making every guest feel valued
- Knowledge of basic office equipment, including printers, scanners, copiers, etc
- Exemplify strong organizational skills and attention to detail
- Possess a positive attitude and be willing to work as part of a team
- Willing to work irregular shifts and weekends
Compensation Details
Compensation: Hourly ($18.00 - $22.00)
Benefits & Perks: Health Insurance, Dining Discounts
Required Skills
Customer Service
Strong Interpersonal Skills
Maintain Updated Knowledge of Company Assets
Ability to Handle Stressful Situations
Communication
Conflict Resolution skills
Resy Expert (Plotting and Moving Tables During Service)
Time Management Skills
Read more
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Part of Residents Cafe & River Club DC
From mezze style plates, to rich aromatic entrees, to craft cocktails, every sip and bite is prepared with meticulous attention to detail and with the finest ingredients.
River Club is designed for comfortable elegance with completely custom furniture and bespoke design elements. Whether you're relaxing at the bar, enjoying dinner, or hosting a private event, River Club offers an unforgettable experience in DC.
