AGM

TITLE: Assistant General Manager (AGM)

The Role

Assistant General Manager is required to assist the General Manager as directed. Hire, train, schedule and manage employees in daily tasks. Develop good customer relationships and address customer service needs. Manage purchasing, inventory, maintenance and other operational functions. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great customer service. You should also be available to work within opening hours, including weekends and holidays.

AGM Requirements

• High school diploma or general education degree (GED) required; Bachelor's degree in Hospitality preferred
• 3-5 years of food and beverage service industry experience required
• Ability to obtain and maintain a food handler certification card
• Working knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Strong interpersonal and communication skills
• Excellent leaderships skills
• Demonstrated ability to manage operating costs in accordance with budgets
• Comfortable setting priorities and delegating tasks as needed
• Extremely organized and detail-oriented

Key Responsibilities and Accountabilities

• Supervise efficient working of departments and assigned shift, administer pre-meal meetings and rectify all service of staff.
• Administer training program and prepare schedule and handle inventory effectively.
• Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for the same to receive feedback.
• Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales.
• Maintain and ensure compliance to established food quality and standards.
• Manage workload and ensure effective working of restaurant activities and maintain excellent standards to meet operational expectations.
• Train and instruct employees to ensure a smooth transition in the company.
• Assist and provide training to staff members and offer incentives when necessary.
• Maintain personal records, schedules and reports for all employees.
• Develop special, promotional and merchandising plans, advertising materials and ensure adherence to local and company standards.
• Assist employee teams to provide excellent customer service.
• Maintain proper sanitation, hygiene standards in the kitchen and maintain effective store presentation.
• Coordinate with the team to meet sales targets, ensure customer satisfaction and follow company procedures to increase productivity.