Floor Captain

POSITION SUMMARY

We are seeking polished and service-driven Captains to lead and elevate the guest experience in a fast-paced luxury dining environment. This role requires exceptional attention to detail, leadership, and a deep understanding of food and beverage service. Service Captains play a critical role in orchestrating seamless service, guiding guests through their dining journey, and ensuring every interaction reflects the highest standards of hospitality, precision, and professionalism.

RESPONSIBILITIES

• Lead the flow of service by greeting guests, guiding them through the menu, and ensuring a seamless and elevated dining experience
• Communicate guest orders and requests clearly and accurately to servers and support staff
• Present and announce food and beverage selections with precision, professionalism, and confidence
• Maintain expert knowledge of menus, ingredients, preparation methods, and allergy considerations
• Demonstrate advanced knowledge of cocktails, spirits, wine pairings, beer, and non-alcoholic beverages
• Support wine service, including proper presentation, decanting, and appropriate glassware usage
• Ensure all service standards, policies, and procedures are consistently followed
• Review daily prep lists and confirm readiness of all service elements prior to each shift
• Maintain quality control by adhering to portion sizes, preparation standards, and presentation guidelines
• Oversee cleanliness, organization, and maintenance of tableside service areas and equipment
• Anticipate guest needs and provide prompt, attentive, and personalized service at all times
• Foster strong communication and collaboration with team members and management
• Handle, store, and rotate products properly while maintaining quality and minimizing waste
• Report any equipment issues or product concerns to management promptly
• Maintain compliance with all sanitation, health, and safety standards
• Demonstrate professionalism, leadership, and a performance-driven mindset
• Ability to stand for extended periods and frequently lift up to 50 pounds
• This is not an exhaustive list of job responsibilities.

REQUIREMENTS AND QUALIFICATIONS

• Minimum of 2 years of experience in a high-volume, upscale or fine dining restaurant environment
• Strong knowledge of food, wine, cocktails, and elevated service standards’
• Excellent communication, organizational, and multitasking skills
• Professional demeanor with a strong focus on hospitality and guest experience
• Proven leadership skills and ability to guide and support team members
• Food handling certification in compliance with state regulations preferred
• Self-motivated, detail-oriented, and performance-driven
• Ability to perform basic arithmetic and manage time effectively
• Ability to follow recipes and maintain confidentiality of company information
• Ability to stand for extended periods and perform physical tasks as required
• Flexible availability, including evenings, weekends, and holidays

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift, carry, push, or pull up to 50 pounds as needed.
• Frequent bending, reaching, twisting, and repetitive movements.
• Ability to work in a fast-paced environment with varying noise levels and temperatures.
• Ability to safely navigate busy operational areas and work around equipment, wet surfaces, and other workplace conditions.