Box Office Associate

Location: Tarrytown, NY
Pay: $17.00 per hour
Schedule: Flexible, with evening and weekend shifts and potential work-from-home hours

The Jazz Forum is looking for a friendly, organized, and dependable Box Office Associate to join our team!

As one of the first points of contact for our guests, you'll play an important role in creating a welcoming and enjoyable experience for everyone who visits our club. We're looking for someone who takes pride in providing excellent customer service, communicates effectively, and thrives in a lively, music-filled environment.

This position involves working on-site during live performances, with the possibility of additional hours answering guest phone calls remotely throughout the week.

• Guest Check-In: Welcome patrons as they arrive, verify reservations and tickets, and ensure an organized and efficient check-in process.

• Phone & Guest Communication: Answer incoming phone calls, assist with ticket inquiries, provide information about upcoming performances, and address general guest questions.

• Ticket Sales & Reservations: Assist guests with ticket purchases, reservations, and seating-related inquiries.

• Artist Merchandise Sales: Manage and process merchandise sales for visiting performers, ensuring accurate transactions and proper tracking of sales.

• Club Merchandise: Assist with selling, organizing, and maintaining inventory of Jazz Forum merchandise.

• Remote Phone Support: Potentially answer incoming guest calls from home during designated weekday hours.

• Team Collaboration: Communicate with management and fellow team members to ensure smooth operations before, during, and after performances.

• Guest Experience: Maintain a professional, friendly, and helpful attitude while assisting guests with any concerns or special requests.

• Previous customer service, hospitality, retail, or box office experience preferred but not required.

• Strong verbal communication and interpersonal skills.

• Comfortable answering phones and assisting guests professionally.

• Basic computer skills and the ability to learn ticketing and point-of-sale systems.

• Ability to handle cash and credit card transactions accurately.

• Strong organizational skills and attention to detail.

• Ability to multitask and remain composed during busy periods.

• Reliable, punctual, and comfortable working independently when needed.

• Availability to work evenings and weekends.

• An appreciation for live music and jazz is a plus!

• Starting Pay: $17.00 per hour.

• On-site shifts during scheduled performances, primarily evenings and weekends.

• Potential additional weekday hours providing phone support remotely.

• Scheduling based on club operations and performance needs.

The Jazz Forum is more than just a music venue. We're a community built around a shared appreciation for live music, hospitality, and memorable experiences.

As part of our team, you'll have the opportunity to work in a unique and intimate environment, meet music lovers from all walks of life, and contribute to the welcoming atmosphere that makes the Jazz Forum special.

If you're personable, dependable, and enjoy helping people, we'd love to hear from you!

Apply today to become part of the Jazz Forum team.