Service Manager

We are looking for a hospitality-driven leader who is confident on the floor, operationally strong, and capable of helping us maintain a consistently high level of service as the group grows.

This is a full-time, in-person position in Los Angeles. The role will initially oversee service operations at a single restaurant, with the potential to grow into a broader task-force position supporting multiple locations and new openings alongside the Executive Team.

The ideal candidate is hands-on, organized, calm under pressure, and comfortable leading teams in fast-paced, high-volume food and beverage environments.

Responsibilities

• Support the General Manager and Executive Team in overseeing daily front-of-house operations
• Lead by example and foster a warm, professional, accountable, and hospitality-focused team culture
• Manage the floor during service and ensure smooth execution across all shifts
• Oversee opening and closing procedures, side work, shift transitions, and service readiness
• Maintain consistent standards for hospitality, cleanliness, presentation, and overall guest experience
• Maintain a strong working knowledge of food, beverage, allergens, restaurant policies, and steps of service
• Train, coach, and develop FOH team members
• Ensure company policies, SOPs, and service standards are consistently followed
• Support employee scheduling, timekeeping, performance feedback, and attendance management
• Assist with recruiting, interviewing, onboarding, orientation, and offboarding of FOH employees
• Support administrative duties including payroll preparation, time edits, scheduling, cash logs, menu updates, reporting, and end-of-day reconciliations
• Conduct inventories and support beverage and operating cost controls
• Maintain accurate cash-handling procedures and closing reports
• Ensure compliance with company policies, health department standards, alcohol regulations, and applicable labor requirements
• Monitor FOH equipment, furniture, fixtures, and overall restaurant condition
• Identify maintenance issues and coordinate with leadership and outside vendors when needed
• Resolve guest concerns with professionalism, urgency, and discretion
• Identify opportunities to improve service quality, team performance, and operational efficiency
• Participate in management meetings, staff meetings, training initiatives, and operational planning
• Support special events, new openings, and other locations as the needs of the group evolve

Qualifications

• Minimum 2 years of FOH management or restaurant leadership experience in a high-volume, upscale, or fine-dining environment
• Strong leadership, communication, and organizational skills
• Genuine passion for hospitality and guest experience
• Ability to lead confidently while maintaining a supportive and respectful management style
• Comfortable working in a fast-paced environment and making decisions in real time
• Proficiency with restaurant POS and reservation systems; Toast and OpenTable experience preferred
• Basic proficiency with Microsoft Office and general restaurant administrative systems
• ServSafe Manager and RBS certifications required upon hire
• Ability to stand, walk, bend, and remain active for extended periods
• Ability to lift and carry up to 50 lbs
• Flexible availability, including evenings, weekends, and holidays

What We’re Looking For

We’re looking for someone who understands that great service is the result of strong systems, clear leadership, attention to detail, and genuine hospitality.

This is a strong opportunity for a restaurant manager who wants to take ownership of a location today while growing into a larger operational role within an expanding hospitality group.

This job description is not an exhaustive list of responsibilities. Additional duties may be assigned as needed in the best interest of the business.