Service Manager

About Chama Mama

At Chama Mama, we do more than serve food—we create memorable experiences through hospitality, culture, wine, and genuine human connection.

Inspired by the rich traditions of Georgia, the birthplace of wine, we bring authentic Georgian cuisine to New York City with a modern approach while preserving centuries-old culinary traditions. From our custom-built clay ovens to our extensive collection of natural Georgian wines, every detail reflects our commitment to exceptional hospitality.

Today, Chama Mama continues to grow across New York City through multiple restaurant locations, catering services, a centralized Culinary Lab, and bakery operations. We are looking for passionate professionals who believe that a guest is a gift from God and want to grow with our team.

Who You Are

As a Service Manager, you are a key leader in delivering the Chama Mama guest experience. You lead by example, inspire your team, and ensure every guest receives warm, attentive, and memorable hospitality.

You are organized, hands-on, and confident in a fast-paced restaurant environment. You take ownership of daily service, develop your team through coaching and feedback, and work closely with restaurant leadership to maintain operational excellence.

What You'll Do

Create Exceptional Guest Experiences

• Welcome guests with genuine warmth and ensure an exceptional dining experience.
• Maintain an active floor presence, anticipating guest needs and checking satisfaction.
• Resolve guest concerns professionally and create memorable experiences.
• Build relationships with regular guests, VIPs, and the local community.
• Ensure consistent execution of Chama Mama's Steps of Service.

Lead Front-of-House Operations

• Oversee daily FOH operations to ensure smooth and efficient service.
• Manage floor plans, staff sections, reservations, and seating arrangements.
• Conduct pre-shift meetings covering daily priorities, specials, and service expectations.
• Monitor table turnover, service pacing, and dining room organization.
• Ensure opening, closing, cleanliness, and presentation standards are maintained.
• Coordinate with the kitchen to address ticket delays and maintain service flow.

Coach, Develop & Inspire the Team

• Lead, motivate, and support FOH employees through hands-on leadership.
• Provide real-time feedback, coaching, and recognition.
• Ensure compliance with grooming, uniform, and professional conduct standards.
• Support employee onboarding, training, and ongoing development.
• Promote teamwork, accountability, and a positive workplace culture.

Support Operational & Financial Performance

• Monitor staffing levels, labor efficiency, and daily operational needs.
• Support sales growth through service excellence and thoughtful recommendations.
• Track FOH inventory, supplies, and equipment needs.
• Monitor guest satisfaction, average check, and other operational KPIs.
• Collaborate with the General Manager to improve service quality and efficiency.
• Support private events, large reservations, and special dining experiences.

Maintain Compliance & Standards

• Ensure compliance with NYC Department of Health and food safety regulations.
• Follow company policies regarding scheduling, attendance, breaks, and timekeeping.
• Maintain proper cash-handling, POS, and responsible alcohol service procedures.
• Address operational concerns promptly and communicate with management.

What We're Looking For

• Previous experience as a Service Manager, Floor Manager, or similar restaurant leadership role.
• Strong knowledge of full-service restaurant operations and hospitality standards.
• Proven leadership, coaching, and team development skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to multitask and remain composed in a high-volume environment.
• Understanding of labor management, inventory control, and restaurant KPIs.
• Experience with POS systems and reservation platforms.
• Knowledge of NYC food safety and restaurant regulations.
• Food Protection Certificate where required.
• Fluent in spoken and written English.
• Flexible availability, including evenings, weekends, and holidays.

What You'll Receive

At Chama Mama, we believe our people are our greatest investment.

• Competitive compensation based on experience.
• Medical, dental, and vision insurance.
• 401(k) with company matching.
• Paid Time Off
• Employee dining discounts.
• Ongoing leadership and hospitality training.
• Professional development and career advancement opportunities.
• A supportive, collaborative, and culturally diverse work environment.
• The opportunity to grow with one of NYC's leading Georgian hospitality brands.

Our Hospitality Principles

At Chama Mama, every team member lives by a few simple beliefs:

• A Guest Is a Gift from God.
• We Are Cultural Guardians.
• Hospitality Begins with Our Team.
• Lead by Example.
• Never Stop Growing.

Why Chama Mama?

Joining Chama Mama means becoming part of a growing hospitality company with a clear vision for the future. We are building more than restaurants—we are building careers, preserving Georgian culture, and creating unforgettable guest experiences.

If you're passionate about hospitality, enjoy leading people, and take pride in delivering exceptional service, we'd love to meet you.

Grow with Chama Mama. Lead with Purpose. Inspire Through Hospitality.

Chama Mama is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone has the opportunity to grow and succeed.