Front of House Manager

Please read the job requirements carefully. Only applicants meeting the criteria will be considered. This is a perfect opportunity for someone looking to take the next step and we will train and develop the right candidate. What matters most is personality, energy and passion for the industry!

Purpose and Performance Goals

All employees are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. Employees must work well as a team, maintain confidentiality and adhere to company policies.

Essential Duties and Responsibilities

• Manage the floor, including table touching and jumping in to assist staff in all areas
• Investigate customer's problems and find solutions
• Communicate with customers via phone and take detailed notes
• Resolve complaints and order issues
• Inventory and order dry goods and supplies. Ensure storage zones are organized and cleaned regularly
• Oversee Banquet and Social Events, including setup and breakdown
• Conduct effective daily pre-shifts
• Inform General Manager each night on overall customer satisfaction
• Isolate and identify areas of improvement in service, cost controls, organization, and safety
• Develop and implement a minimum of one idea per month to either drive revenue, reduce expenses, or both, working with the general manager
• Delegate tasks to be completed by each employee, not limited to their beginning or end of shift duties
• Monitor the team’s performance
• Train and develop staff
• Handle complaints (from both staff and customers)
• Report to upper management when required
• Complete end of night audit and sending detailed email to all Supervisors, Managers and Chefs
• Complete a venue walkthough prior to opening and after closing to ensure the venue is ready for the next service
• Ensure all side work is completed by each employee
• Create and execute floor plan for all staff
• Ensure proper floor plan is back to correct placement after all events
• Orchestrate a full staff and communicate with them directly
• Work with Micros and Tock
• Use Microsoft Office proficiently
• Be able to open, close, work weekends, and holidays
• Perform other duties as assigned

Other Skills and Abilities Required:

• Excellent verbal and written communication skills
• Customer service-oriented mentality with a consistently outgoing, upbeat and positive personality
• Leadership qualities and professional, well-groomed appearance
• Ability to work in a team and independently
• Excellent organizational skills with the ability to multi-task and meet multiple deadlines
• Ability to successfully work in a fast-paced environment
• Ability to maintain composure in stressful environments
• Ability to successfully interact with all levels of employees and management
• Ability to attend all required company meetings

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand (a minimum of 8 hours), walk, and use hands to touch, handle, or feel, grasp, and hold objects, tools, or controls. The employee is frequently required to reach with hands and arms, balance (service trays, glasses included), stoop, crouch, bend, talk, hear, taste, and smell. The employee may be required to frequently climb stairs. The employee is occasionally required to kneel. The employee must occasionally lift, carry, pull and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus in low-lighting conditions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually loud and potentially stressful.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

• Ability to communicate information and hotel services to management and guests.
• High School Diploma
• Proficient in Microsoft applications
• Experience with Micros POS is preferred
  Experience with Tock Reservation Platform or similar is preferred
• Experience of three to five years in a hotel restaurant bar or nightlife venue preferred

Language Skills

Ability to read, write and speak fluently, in the primary language of the property location

Mathematical Skills

Ability to add, subtract, multiply and divide in units of measure, using whole numbers.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Certificates, Licenses, Registrations

Bassett, ServSafe and ServSafe Allergens Training Certified

Hours

Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, and employee may be required to work rotating shifts, night shifts, and/or overtime.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually loud and potentially stressful.

I|O Godfrey Mission Statement: Strive to exceed our guests’ expectations, one guest at a time.