Restaurant General Manager

The Role

Are you an experienced hospitality leader who knows how to keep a busy restaurant running smoothly while delivering outstanding customer service? Do you enjoy motivating teams, improving performance and finding new ways to help a business grow? If so, we'd love to hear from you.

We are looking for an experienced Restaurant General Manager to open & oversee the day-to-day running of our busy café operation. You will lead by example, support and develop your team, maintain excellent food and service standards and help drive the continued success of the business.

This is a varied and rewarding role where no two days are the same. You'll have the opportunity to shape the guest experience, improve operations and play an important part in future growth.

Key Responsibilities:

• Lead, manage and support managers and café team members
• Recruit, induct, train and develop employees alongside HR
• Create staffing schedules to meet business needs
• Deliver exceptional customer service and resolve guest concerns
• Suggest new menu ideas based on customer feedback
• Manage stock levels, ordering and supplier deliveries
• Monitor food, beverage, labour and operating costs
• Complete payroll, reporting and administrative duties accurately
• Maintain high food safety, hygiene and cleanliness standards
• Work with the Café Chef to minimise waste and improve efficiency
• Produce weekly reports and identify opportunities for improvement
• Promote a safe working environment for staff and guests

About Our Company

McCalls Catering & Events is known for fabulous cuisine, innovative event planning and design, and flawless execution at its Events and Café Operations. We believe in the importance of hiring good people, holding them to high standards, letting them follow their passions, and getting out of the way.

The Person

• 3-5 years' experience in a similar fast-casual food and beverage management role
• Strong leadership and people management skills
• An organised approach with excellent problem-solving ability
• Experience managing financials, stock and operational costs
• Sound knowledge of food safety and sanitation standards
• Current CA Manager ServSafe and ABC RBS certification
• Good IT skills, including Microsoft Word and Excel
• The ability to work flexible hours, including weekends, holidays, early mornings and evenings
• A college degree is preferred. A hospitality-related degree is desirable, although relevant experience will also be considered.

The Benefits

• Salary of $80,000-$90,000
• Full-time salaried position
• Health, Dental and vision cover
• 401(K) scheme
• Paid Time off
• Opportunity to lead an established restaurant operation
• Supportive and collaborative working environment
• Genuine opportunity to influence future growth
• Varied role with plenty of responsibility