General Manager

General Manager

Small Batch | Roosevelt Field Mall | Garden City, NY

About Small Batch

Small Batch, a Tom Colicchio restaurant at Roosevelt Field Mall, serves American dishes featuring local, seasonal ingredients in a welcoming, farmhouse-inspired setting. We are looking for an experienced General Manager who is passionate about hospitality, developing people, and leading a successful restaurant.

Position Summary

The General Manager leads the restaurant’s day-to-day operations and is accountable for service standards, team performance, and financial results. This leader maintains a visible presence on the floor, builds lasting guest relationships, and partners with the culinary team and Crafted Hospitality leadership to deliver a consistent dining experience.

Guest Experience

·       Deliver warm, attentive hospitality and build relationships with regular guests to encourage repeat business.

·       Resolve guest concerns promptly and professionally, making appropriate service recovery decisions.

·       Coach managers and the dining room team to maintain consistent service standards throughout each shift.

Operations Leadership

·       Oversee Front of House operations, including reservations, the host team, staffing, scheduling, and opening and closing procedures.

·       Partner with culinary leadership to coordinate service, menu knowledge, and communication between teams.

·       Maintain inventory controls, manage supplies and equipment, and reduce waste and breakage.

·       Oversee required operational permits and maintain health, safety, sanitation, and company standards.

Financial Performance

·       Own restaurant financial performance in partnership with Crafted Hospitality leadership, including sales, labor, and operating expenses.

·       Review budgets, financial reports, and key performance indicators to identify opportunities and implement action plans.

·       Align staffing and purchasing with business needs while maintaining service quality.

Team Leadership and Development

·       Recruit, hire, train, and develop Front of House managers and team members.

·       Oversee onboarding, including orientation, company culture, safety, service standards, and restaurant systems.

·       Provide regular coaching, recognition, and performance feedback; address employee concerns in partnership with HR.

·       Build a culture of accountability, respect, and collaboration, and apply company policies consistently.

Private Dining and Brand Standards

·       Partner with the events team and culinary leadership to execute private dining and special events smoothly.

·       Maintain clean, safe, organized, and well-presented dining and service areas.

·       Work with leadership and marketing on initiatives that support guest engagement and restaurant sales.

What We Are Looking For

·       5+ years of restaurant management experience, including experience as a General Manager or in a comparable senior leadership role within an upscale, full-service restaurant.

·       Proven success leading managers and service teams, with strong coaching, communication, and conflict resolution skills.

·       Strong financial acumen, including budgeting, labor management, cost controls, and financial reporting.

·       Knowledge of food, wine, spirits, and service standards; private dining or event experience is a plus.

·       Comfort using Excel, reservation systems, point of sale systems, and restaurant reporting tools; familiarity with OpenTable, Micros, and Avero is preferred.

·       Ability to interpret business reports and operational requirements, communicate clearly with guests and teams, and remain calm and organized during busy service.

Schedule and Physical Requirements

Ability to work evenings, weekends, and holidays as business needs require. The role involves prolonged standing and walking, bending, and moving restaurant supplies and equipment. Reasonable accommodations are available for qualified applicants and employees.

Compensation

Annual salary: $85,000-$95,000

Benefits and Perks

·       Medical, dental, and vision insurance options

·       Paid time off that increases with length of service

·       Daily family meal

·       Team outings, training, and guest speakers

·       Flexible spending options for medical and dependent care expenses; transit and parking benefits

·       Restaurant dining vouchers every two months, with an annual value of $1,080

Join Our Team

If you enjoy leading a team, building guest relationships, and taking ownership of a restaurant’s success, we would love to hear from you.

Small Batch is an Equal Opportunity Employer and is committed to an inclusive workplace.