Required Years of Experience
5 years
Job Details
Summary of Position
We are in search of a highly motivated, results-oriented General Manager to lead our newest concept located in Chicago, responsible for building high-performing teams, protecting culture, and driving best-in-class guest experiences and performance.
The General Manager serves as the operational backbone of the business. The role leads high-volume concepts and owns unit-level growth, drives financial performance, delivers exceptional guest experiences, and is a cultural leader across all outlets.
Key Responsibilities
Operational & Leadership Duties
- Oversee all front-of-house and back-of-house operations to ensure consistent execution of service, food, and beverage standards
- Maintain a thorough understanding of all policies, procedures, standards, specifications, guidelines, and training programs
- Serve as a visible leadership presence during service, supporting team flow, guest experience, and real-time problem resolution
- Set the tone for our hospitality culture by modeling service standards, recognition, and leadership presence
- Ensure every guest feels genuinely welcomed and receives warm, responsive, and memorable hospitality
- Lead service recovery using our standards with professionalism, empathy, and a solutions-oriented mindset
- Partner with culinary and bar leadership to ensure menu execution, quality control, and seamless FOH/BOH collaboration
- Ensure operational readiness across all dayparts, including staffing, prep, setup, and breakdown
- Ensure all facilities and equipment are clean and in excellent working condition through regular inspections, checklists, and preventative maintenance programs
- Maintain a professional, organized, and guest-focused environment across all areas of the restaurant
- Foster a positive, professional, and welcoming culture for team members
- Step in as needed to ensure guest service standards are consistently upheld
Team Development & People Leadership
- Oversee scheduling for management and hourly team members
- Recruit, hire, onboard, and retain top talent across management and hourly teams
- Establish clear expectations, performance standards, and growth pathways for team members
- Lead training initiatives and reinforce service standards, brand values, and operational excellence across all roles
- Lead, coach, and develop the management team, fostering accountability, growth, and hospitality excellence
- Conduct regular performance check-ins and provide timely feedback to support development and accountability
Financial & Business Performance
- Own the financial performance of the restaurant, including sales growth, labor management, cost controls, and profitability
- Oversee daily, weekly, and monthly reporting to CFO and ownership
- Analyze P&L performance and key operating metrics to drive informed decisions and continuous improvement
- Partner with corporate teams on budgeting, forecasting, and performance reporting
- Enforce inventory controls, ordering processes, and loss prevention practices across food, beverage, and supplies
- Drive revenue through strong execution of programming, promotions, events, and private dining strategies
- Ensure full compliance with all local, state, and federal regulations related to health, safety, sanitation, and employment practices
- Work cross-functionally with ownership, administration, human resources, accounting, marketing, culinary, and beverage leadership
Qualifications
- Minimum of 5 years of experience managing high-volume, full-service, first-class restaurants, bars, or cafés
- Strong proficiency in restaurant financials and technology platforms, including Toast, SevenRooms, Tripleseat, OpenTable, and Microsoft Excel
- Proven track record of leading teams, managing P&L performance, and driving operational excellence
- Excellent math and problem-solving skills
- Strong leadership presence with the ability to motivate, coach, and hold teams accountable
- High level of organization, operational discipline, and guest-focused mindset
- Passion for hospitality, food, beverage, music, and design
- Comfort working in a fast-paced, entrepreneurial environment
- Ability to manage cash handling and reconciliation in accordance with company policies
- Ability to stand for extended periods and perform physical tasks including reaching, bending, stooping, and lifting
- Stamina to work 50–60 hours per week
Pay & Benefits
- Comprehensive health, dental, and vision insurance
- Paid time off and flexible scheduling
- Employee dining discounts across all Episcope locations
- Professional development opportunities with clear pathways for advancement
Compensation Details
Compensation: Salary ($90,000.00 - $100,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts
Required Skills
Strong Communication Skills
Conflict Resolution skills
Team Building
Adaptability
Time Management
Attention to Detail
Customer Service Orientation
Strategic Thinking
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Part of Episcope Hospitality
Episcope Hospitality was founded in 2009 with a simple goal - to be the very best company to work for in the restaurant industry. Since then, Episcope has become a nationally-recognized, award-winning, hospitality group serving as an industry leader in the hospitality space. People are the soul of Episcope – the backbone of each concept. That is why Episcope only hires the most curious minds and individuals that have high attitude, high aptitude and passion.
Episcope’s mission is summed up in three words - Hospitality, Love and Respect. Hospitality is their competitive advantage. Love is the passion they bring to the table - a love for taking care of guests and preparing foods and beverages that deliver a noticeably high-quality experience. Respect is how they treat themselves, their customers, the communities they operate in and the planet.
Episcope spans across six states operating brands including; Marshall’s Landing Chicago, The Exchange Chicago (Atrium, Listening Room, Theos), Water Park Virginia (Water Bar, Crush Pizza), Office Hours New Yok, The Landing New York, and One Steakhouse Las Vegas, Hearsay and Perks Phoenix, and newest Chicago location coming early 2025.
They are the leading brand in the hospitality space and proud partners with some of America’s largest companies including; The Chicago Bears, Vornado Realty Trust, Aramark, University of Notre Dame endowment, Morgan Stanley, American Real Estate Partners, helping them integrate bespoke food, beverage and design strategies into their most prominent assets.
