Floor Managers are responsible for leading all FOH members in running a warm, welcoming, efficient
and profitable operation, managing day-to-day operations and longer-term projects, maintaining high
standards and conditions, and fostering a positive environment for guests and staff.
Reports to: Food and Beverage Operations Manager
RESPONSIBILITIES
Store Goals
▪ Ensure excellent overall store performance
▪ Manage profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, scheduling, reviewing financial reports, and taking appropriate actions
▪ Maintain an “A” health inspection rating at all times
▪ Keeping Fair workweek premiums to a minimum
▪ Maintain satisfactory Secret Shopper and Steritech averages
Customer Service
▪ Maintain excellent customer service
▪ Take customer orders, maintain fast, accurate service, and positive guest relations
▪ Answer customers’ questions and provide information of store’s policies and relevant procedures about the preparation or cooking process
▪ Resolve guest complaints or concerns
Leadership
▪ Effectively train, supervise, and mentors all bar staff members
▪ Hold employees accountable to Company standards using corrective action process
▪ Conduct performance appraisals
▪ Celebrate employee successes
▪ Lead by example, showing rather than telling
▪ Delegate fairly and appropriately
▪ Encourage employees to develop their skills and/or grow with the Company
Teamwork & Communication
▪ Work as a team member to support other employees in their duties
▪ Follow the lead and direction of your GM/DM
▪ Communicate challenges and successes
▪ Be respectful of all guests, employees, vendors, and
supervisors
Accountability
▪ Take ownership over tasks that are assigned to you
▪ Hold self to the highest standard of performance
▪ Be knowledgeable of and hold yourself to all Company standards
▪ Be knowledgeable and hold yourself to the FGNY House Rules and the Employee Handbook
Station Mastery
▪ Prepare and serve alcoholic and non-alcoholic beverages in accordance with standard recipes
▪ Follow responsible alcohol service guidelines
▪ Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them
▪ Maintain expert knowledge of all bar offerings
▪ Take orders from guests and input into POS, ensuring 100% accuracy
▪ Handle guests’ special dietary needs, allergies, or special requests with utmost sensitivity following Company service standards
Other Responsibilities
▪ Attend mandatory meetings including staff meetings, leadership meetings, etc.
▪ Perform opening and closing duties to
Company standards
▪ Perform other duties as assigned by your supervisor
ESSENTIAL FUNCTIONS
- Reasonable accommodation will be considered and implemented in accordance with ADA requirements.
- 18 + years of age
- 2+ years of bartending experience
- Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks)
- Function in a fast-paced and noisy environment
- Tolerance to temperature fluctuations
- Work with hazardous substances such as hot oil
- Read, write, speak, and understand basic English
- Communicate clearly
- Lead a team effectively
- Use a basic computer system (ex. cash register)
- Finger dexterity
- Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Available to work nights, weekends and holidays, and variable schedule, per the needs of the business
- Maintain general knowledge of FGNY: locations, transportation, management team, etc.
- Adhere to Company’s policies and procedures, as well as City, State, and Federal laws and mandates
EQUAL OPPORTUNITY: At Five Guys, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace.
Notice of Employee Rights, Protections, and Obligations Under Labor Law Section 740
