Team Member

Location: New York City
Position: Front of House Team Member
Compensation: $11.35/hr +tips (We guarantee $30/hr including tips)
Schedule: [Full-time / Part-time]

Drugstore is a modern food and beverage concept built around the belief that better ingredients make better products. We focus on organic, thoughtfully sourced ingredients, intentional preparation, and creating an elevated experience around everyday food and drinks.

From smoothies and specialty coffee to matcha, frozen kefir, and fresh food, everything we serve is made with care. We're building a team that shares our commitment to quality, hospitality, and doing things differently.

We're looking for friendly, energetic, and detail-oriented Front of House Team Members to join our opening team at Drugstore's flagship.

As a Team Member, you'll be an essential part of the daily guest experience, from preparing thoughtfully crafted beverages to welcoming customers and keeping our space running smoothly.

This is a hands-on, fast-paced role that requires teamwork, attention to detail, and a genuine passion for hospitality. We're looking for people who take pride in their work, enjoy connecting with customers, and understand that even the smallest details make a difference.

Guest Experience & Hospitality

• Greet customers warmly and create a welcoming, positive environment.
• Provide exceptional customer service throughout the guest experience.
• Take customer orders accurately and efficiently using the point-of-sale (POS) system.
• Answer questions about our menu, ingredients, and products, making thoughtful recommendations when appropriate.
• Communicate clearly with customers regarding order status and wait times.
• Call out completed orders, package food and beverages, and hand orders to guests with care and attention.
• Respond to customer requests and concerns professionally, seeking support from the Team Lead or management when necessary.

Food & Beverage Preparation

• Prepare smoothies, coffee, espresso drinks, matcha, teas, and frozen kefir according to Drugstore's recipes and quality standards.
• Learn and follow recipes, ingredient measurements, preparation methods, and presentation guidelines to ensure consistency.
• Operate and maintain beverage equipment, blenders, espresso machines, and frozen kefir machines.
• Prepare and organize ingredients, garnishes, toppings, and other supplies for service.
• Ensure every order is accurate, properly presented, and delivered in a timely manner.
• Follow food safety, allergen awareness, and sanitation procedures.

Store Operations & Cleanliness

• Assist with daily opening and closing procedures, including setting up and breaking down service stations.
• Maintain a clean, organized, and well-stocked workspace throughout each shift.
• Clean and sanitize countertops, equipment, utensils, service stations, and customer-facing areas.
• Wash dishes, utensils, containers, and other equipment as needed.
• Restock ingredients, beverages, packaging, merchandise, and other supplies.
• Properly label, date, rotate, and store ingredients and products.
• Monitor supplies and communicate low-stock items or equipment issues to the Team Lead or management.
• Follow daily cleaning, preparation, and operational checklists.

Teamwork & Communication

• Work collaboratively with fellow Team Members to ensure efficient service, especially during busy periods.
• Communicate clearly and proactively with teammates and leadership.
• Support other stations and responsibilities as needed.
• Follow direction from Team Leads and management while taking initiative in day-to-day tasks.
• Maintain a positive, professional attitude and contribute to a supportive team environment.
• Demonstrate reliability, punctuality, and accountability in every shift.

• Previous experience in a café, coffee shop, fast-casual restaurant, or quick-service environment preferred, but not required.
• Friendly, outgoing, and genuinely passionate about hospitality.
• Strong communication skills and a positive, team-first attitude.
• Willingness to learn new recipes, products, equipment, and operating procedures.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to cleanliness, organization, and detail.
• Dependable, punctual, and comfortable taking direction and feedback.
• Interest in thoughtfully sourced food, specialty beverages, and high-quality ingredients is a plus.
• Availability to work a flexible schedule, including weekends and holidays as needed.
• Ability to perform the physical responsibilities of a fast-paced food service role, with or without reasonable accommodation.

We're creating more than a place to grab a smoothie or coffee. Drugstore is about making everyday rituals feel a little more intentional.

As part of our opening team, you'll help introduce Drugstore to New York City and play an important role in creating the experience our guests come back for.

We're looking for people who bring great energy, appreciate quality, and believe that exceptional hospitality starts with the details.