Captain

Golden Ratio is seeking a hospitality leader to guide service, build guest relationships, and help shape the culture of our cocktail bar in Clinton Hill, Brooklyn.

About Golden Ratio

Golden Ratio is the newest concept from Redwood Hospitality, the Brooklyn restaurant group behind Oxalis, Place des Fêtes, Cafe Mado, and Laurel Bakery. We are building an ambitious cocktail bar centered around original drinks, genuine hospitality, and a more sustainable approach to how ingredients are sourced and used.

Our rotating cocktail list begins with seasonal produce, including ingredients sourced from local farms, greenmarkets, and foragers. Through fermentation, distillation, preservation, and other techniques, these ingredients are transformed into cocktails and nonalcoholic drinks that are expressive, precise, and deeply connected to their source. The beverage program is accompanied by a vegetable-forward food menu designed to make Golden Ratio as compelling for a full evening as it is for a single drink.

Golden Ratio is a single-room cocktail bar with several distinct energy zones: a welcoming lounge, a central bar, and intimate banquettes and booths. Service requires an awareness of the entire room and the ability to move comfortably between detailed cocktail preparation, polished table service, and a busy, energetic late-night environment.

We aim for the highest level of execution without losing warmth, personality, or accessibility. Our service should be knowledgeable but never performative, attentive without feeling rigid, and genuinely responsive to what each guest is looking for.

The Role

The Captain is the person who holds the whole room together. They set the tone at the door, lead the team through service, and make sure guests leave feeling known and wanting to return. On assigned nights, the Captain serves as shift lead when the GM is not there.

We’re open to leaders from a range of backgrounds: captains, maître d’s, floor leads, head servers, bar leads, and assistant managers ready to step back onto the floor. What matters most is that you lead by example, communicate clearly under pressure, and care about both the guest experience and the health of the business.

The role is still hands-on. You’ll greet, host, serve, guide guests through the cocktail program, and step in wherever the room needs you, all while keeping the wider view.

Responsibilities include:

Leading Service

• Running pre-service: sharing the shift plan, important guests, and menu updates.
• Confirming that stations, mise, and opening checklists are complete before doors open.
• Watching the full room and coordinating support between the door, service team, bar, and kitchen.
• Stepping into service where needed, then handing the station back and returning to the wider view.
• Coaching staff on steps of service and product delivery, with clear context and specific positive feedback.
• Teaching guests and staff about the cocktail, nonalcoholic, and food programs, and recommending with confidence.
• Handling guest concerns and recoveries, and following up personally when it would help protect the relationship.
• Managing music and lighting through the evening.

The Book & Guest Relationships

• Managing the reservation book, walk-ins, waitlist, and seating pace so the room is used fully without straining service.
• Building covers by working cancellations, the notify list, and alternate times or areas, so that every request gets a real attempt at a solution.
• Answering reservation inquiries and guest messages warmly and promptly across Resy, phone, and email.
• Recognizing returning guests, touching tables, and building direct relationships with regulars and neighbors.
• Developing regulars by identifying, inviting, and staying connected with our most engaged guests.

Operations & Handoff

• Managing breaks, coverage, and approved early cuts within labor guidelines.
• Completing Toast, cash, tip reconciliation, and closing procedures accurately.
• Writing a clear end-of-night report and handing unresolved items to the GM.
• Looking ahead in the book for soft nights, large parties, and opportunities to grow reservations.
• Meeting weekly with the GM.

What We’re Looking For

Ideal candidates will have:

• At least 4 years of front-of-house experience at cocktail bar or restaurant, with some form of leadership responsibility.
• A strong foundation in service fundamentals and hosting, including steps of service, reservation management, and seating judgment.
• Cocktail and spirits knowledge, or a real drive to build it, and the ability to explain technical ideas simply and warmly.
• Experience with Resy and Toast.
• A calm, organized presence that sets the pace of the room when it gets busy.
• Comfort giving direct, respectful feedback in the moment.
• A natural instinct for relationships, and a habit of remembering guests and giving them a reason to come back.
• Awareness of the business side: covers, pacing, labor, and how hospitality drives revenue.
• Confidence paired with humility and openness to coaching.
• Availability to work evenings, weekends, and holidays.

Why Join Golden Ratio?

Golden Ratio has built a clear standard for service, hospitality, and craft. We’re looking for a leader who will protect that standard every night and help the team carry it forward as we grow.

The Captain role is designed as a development path within Redwood Hospitality. It gives hands-on ownership of the book, guest relationships, and daily operations, with mentorship from the GM and room to grow into management at Golden Ratio and across the Redwood Hospitality. 

Benefits include:

• Health, dental, and vision insurance for eligible full-time employees.
• Commuter benefits.
• Employee dining benefits across Redwood Hospitality.
• Ongoing beverage, food, and hospitality education.
• Professional development and opportunities for growth within Golden Ratio and Redwood Hospitality.
• A creative, ambitious, and highly collaborative working environment.

Redwood Hospitality Values

• Growth: Cultivating resilience, adaptability, and a long-term vision.
• Sustainability: Building self-supporting teams and practices that care for our people, ingredients, and community.
• Accessibility: Making excellent cocktails, food, and hospitality approachable and welcoming.
• Excellence: Pursuing the highest standards in every detail, every day.
• Genuine Hospitality: Leading with sincerity, warmth, generosity, and care.
• Education: Sharing knowledge, providing useful tools, and investing in people’s development.

Equal Opportunity

Golden Ratio and Redwood Hospitality are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive, respectful, and supportive environment for all employees.

If you’re a hospitality leader who wants to uphold high standards, develop a team, and build a community of regulars at an ambitious young bar, we would love to hear from you.