Restaurant Host

Acclaimed New York City-based restaurant group Quality Branded (Don Angie, Bad Roman, Quality Meats) comes to Los Angeles with the second location of a smash success Midtown Manhattan restaurant concept. Quality Branded has sustained success in Manhattan and Denver over the past 20+ years; restaurateur Michael Stillman and the team are thrilled to add a buzzy, maximalist restaurant to the lively Beverly Hills neighborhood.

Bad Roman - LA is hiring a Host!

Pay: $20 - $25 per hour plus tips

The Host is responsible for warmly welcoming guests and creating an exceptional first and last impression of the restaurant. The Host works closely with the Maitre D’ and front-of-house team to ensure the smooth flow of guests throughout the restaurant. The ideal candidate is warm, personable, organized, and able to maintain a positive and professional demeanor in a fast-paced, high-volume environment.

Responsibilities:
Primary duties and responsibilities include, but are not limited to, the following:

• Warmly greet every guest upon arrival and provide a welcoming and memorable first impression.
• Assist with seating guests according to the restaurant’s seating plan and direction from the Maitre D’ and management team.
• Escort guests to their tables and provide menus in a warm, polished, and professional manner.
• Answer the restaurant phone and assist guests with basic reservation requests and restaurant questions.
• Assist with managing reservations, waitlists, and walk-in guests as directed by the Maitre D’.
• Communicate pertinent guest, reservation, and seating information to the Maitre D’, servers, managers, and other applicable team members.
• Maintain accurate awareness of table status and communicate updates to the Maitre D’ and management team.
• Assist in monitoring the dining room to ensure guests are acknowledged and attended to promptly.
• Possess proficient knowledge and understanding of all food and beverage menus.
• Possess excellent knowledge of the restaurant’s operations, including hours of operation, location, private dining rooms, and general restaurant information.
• Ensure VIPs, investors, regular guests, and other important guests receive appropriate accommodations and excellent hospitality.
• Maintain a clean, organized, and fully stocked host station throughout the shift.
• Assist with opening and closing duties related to the host stand and front door.
• Assist with maintaining the overall appearance and organization of the restaurant’s entrance and front-of-house areas.
• Perform other duties as directed by management.

Position Requirements:

• Available to work various shifts, including nights, weekends, and holidays.
• 100% -- Stands and walks throughout entire shift.
• 75% -- Reaches, bends, and stoops frequently.
• Must be able to carry up to 20 lbs.
• Must be able to clearly and effectively communicate with guests in person and on the phone.
• Must maintain a professional and positive demeanor in a fast-paced, high-volume environment.
• Must be comfortable working as part of a team and taking direction from management.

Knowledge and Skills:

• Maintain excellent communication skills with management, servers, team members, and guests.
• Must be able to clearly and accurately communicate with guests and co-workers in English, including reading, writing, and speaking.
• Possess strong organizational, time management, and multitasking skills.
• Possess the ability to remain calm, professional, and hospitable during busy service periods.
• Previous experience with reservation management systems preferred.
• Previous experience in a high-volume restaurant or hospitality environment preferred.
• Maintain knowledge and practice of workplace safety procedures.
• All candidates must have availability to work nights, weekends, and holidays.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• High Volume Restaurant: 1 year preferred

Quality Branded provides equal opportunity with regard to all terms and conditions of employment.

Quality Branded is a Midtown-based restaurant group in New York City, founded by Michael Stillman in 2006. The group is comprised of Midtown staples and fixtures in the city’s dining landscape: Smith & Wollensky NYC, Quality Meats, Quality Italian, Quality Bistro, Don Angie, Zou Zou’s & Chez Zou, Bad Roman, San Sabino, Twin Tails, and Limusina. Quality Branded is known for its buzzy, energetic spaces and warm hospitality, signature dishes, and tableside flair.