Operations Manager

Position: Floor Manager – Fine Dining / Hospitality
Location: AABA Lounges, Terminal 8 – JFK Airport, NYC

We are hiring a Operations Manager with a fine-dining background to lead daily service across our airport lounges. This role requires strong floor presence, disciplined service standards, and genuine respect for hospitality as a craft.

About

The AABA lounges at Terminal 8 deliver high-level hospitality to an international audience with high expectations. The Chelsea Lounge sits at the top tier and is recognized as one of the most premium airport lounges in the world, combining fine-dining standards with a warm, modern service approach. Each lounge is designed to feel polished but approachable, balancing precision, comfort, and consistency in a fast-paced setting.

Core Purpose
Own the guest experience on the floor. Set the tone for service, pace, and professionalism. Lead by visibility and action.

Key Responsibilities

• Command the floor during service periods; anticipate issues before they surface
• Uphold fine-dining service standards in a high-volume airport environment
• Coach, correct, and elevate front-of-house staff in real time
• Ensure consistency in guest interaction, table maintenance, timing, and recovery
• Coordinate closely with bar and kitchen teams to maintain flow
• Act as the primary service lead during shifts, including peak travel hours
• Enforce cleanliness, presentation, and service discipline across the lounge

Required Background

• Fine dining or high-end hospitality experience
• Proven floor management experience with strong service instincts
• Clear authority on the floor without aggression or ego
• High emotional intelligence with guests and staff
• Ability to operate under pressure and sustained volume

Additional Strengths

• Solid wine knowledge; ability to guide guests with confidence
• Beverage and cocktail literacy
• Passion for hospitality, service detail, and people development

Environment

• Fast-paced, international clientele
• Airport operations with extended hours and high expectations
• Professional, standards-driven culture
• Work life balance

This is a visible leadership role for someone who takes pride in service, understands luxury hospitality, and can translate fine-dining discipline into a dynamic lounge setting.