Required Years of Experience
1 year
Job Details
Position Status: Non-Exempt
Reports To: Front of House Manager / Manager-on-Duty
Position Summary:
- Provide friendly and welcoming service to all customers, consistently acting in line with the values of Lodge Bread Company.
- Take and process food and beverage orders accurately through the POS system, ensuring clear communication with customers regarding menu options and recommendations.
- Handle payments with a cash register, credit card processing machines, and mobile payment methods, ensuring all transactions are processed accurately and efficiently.
- Prepare and serve a variety of food items including sandwiches, salads, pastries, and hot meals, following standard portion sizes and recipes.
- Ensure that all menu items are packaged properly for takeout orders, and handle special customer requests with care.
- Refill and restock beverages, condiments, and service items throughout the shift to ensure smooth and continuous service.
- Maintain cleanliness of the cashier station, dining areas, and customer service zones. This includes wiping down surfaces, sweeping floors, and removing trash as needed.
- Brew and prepare coffee, tea, and other beverages, including cappuccinos and espresso drinks, in a timely and professional manner.
- Support the kitchen and barista teams by coordinating the flow of orders and assisting with minor food preparation tasks as necessary (e.g., assembling simple dishes, replenishing bakery items).
- Assist with inventory management by monitoring stock levels and reporting any shortages to the manager.
- Uphold Lodge Bread Company’s food safety, sanitation, and hygiene standards at all times.
- Respond to customer inquiries, address complaints with professionalism, and ensure a high level of guest satisfaction.
- Communicate effectively with kitchen and front-of-house teams to ensure timely delivery of food orders.
- Attend all scheduled staff meetings, provide feedback for improvement, and participate in training sessions to enhance skills and knowledge.
- Support fellow employees during busy periods and fill in for absent staff when needed to maintain service standards.
- Supplemental Responsibilities:
- Write customer orders clearly on tickets and provide ticket stubs for identifying completed orders.
- Organize and maintain the dining area, setting up tables and clearing them after use.
- Help prepare food items when needed, such as carving meats or portioning desserts.
- Handle and store food and beverages according to Lodge Bread Company’s safety and quality standards.
- Ensure that the dining area is clean, inviting, and well-stocked at all times, and address any customer concerns promptly.
- Point-of-sale terminals, credit card processing machines, and point-of-sale software
- Cappuccino makers, espresso machines, coffee grinders, and blenders
- Commercial dishwashers, food slicers, and food warmers
- Ice dispensers, ice-making machines, and food thermometers
- Food packaging materials, such as takeout containers and wrapping supplies
- Qualifications and Requirements:
- Previous experience in customer service or cashiering, preferably in a bakery, café, or food service environment.
- Strong communication skills and ability to work effectively with customers and team members.
- Ability to multitask efficiently in a high-volume, fast-paced environment.
- Basic math skills and ability to process transactions accurately.
- Ability to lift up to 25 pounds and stand for long periods (up to 8 hours).
- Flexibility to work a variety of shifts, including weekends and holidays.
- Must have a positive attitude, attention to detail, and a commitment to providing excellent customer service.
Compensation Details
Compensation: Hourly ($18.47) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance
Required Skills
Teamwork
Attention to Detail
Multitasking
Time Management
Problem Solving
Adaptability
Positive Attitude
Work Ethic
Read more
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