Security Manager

WHAT YOU WILL DO

• Oversee day-to-day security operations, including internal and external access control, CCTV monitoring, lost and found, and incident response and investigation.
• Serve as the property's lead for Fire Life Safety (FLS), ensuring full compliance with NYC Fire Department (FDNY) codes and regulations, including required certifications, permits, and inspections.
• Maintain and administer the property's Fire Safety and Emergency Action Plan (FSEAP), coordinating regular fire drills, evacuation procedures, and staff training in accordance with NYC Local Law and FDNY requirements.
• Ensure Fire Safety Director, Fire Safety Coordinators, and other required certified personnel are properly designated, trained, and current on FDNY certificate requirements (e.g., F-80, F-58, or successor certifications as applicable).
• Manage relationships with third-party contractors and vendors, including fire alarm monitoring companies, sprinkler and suppression system inspectors, elevator/fire pump technicians, and security systems vendors — overseeing scheduling, scope of work, invoicing, and contract compliance.
• Coordinate and track all required inspections and testing (fire alarm, sprinkler, standpipe, fire extinguishers, emergency lighting, generator/fire pump) to ensure timely completion and accurate recordkeeping for NYC Department of Buildings (DOB) and FDNY compliance.
• Develop and maintain emergency response and crisis management plans covering fire, medical emergencies, severe weather, workplace violence, and other property-specific risks.
• Partner with local authorities and emergency services (FDNY, NYPD, EMS) to maintain effective communication and rapid response capabilities.
• Oversee the selection, placement, and performance of security technologies, including CCTV, access control, and fire/life safety alarm systems.
• Work with all departments to ensure safety practices are followed, including chemical storage and use, slip/trip/fall hazard mitigation, machine guarding, safe manual material handling (ergonomics, lifting technique, task design), contractor safety management, and injury/illness prevention.
• Maintain accurate logs, incident reports, and compliance documentation to support audits by FDNY, DOB, OSHA, and insurance carriers.
• Serve as an active member of the property's safety/risk committee, partnering with cross-functional leaders to:
  • Support implementation of the health, safety, and security management system
  • Drive engagement, accountability, and continuous improvement in safety culture
  • Review incidents, trends, and risk mitigation strategies at the property level
• Collaborate with People & Culture and property leadership on on-property investigations.
• Maintain a strong partnership with Rooms and Guest Experience teams to ensure security and safety protocols support a seamless guest experience.
• Maintain professionalism, confidentiality, and discretion at all times.

WHAT YOU BRING

• Degree or diploma in a relevant discipline, or equivalent experience.
• Minimum of 4–6 years of progressive experience in hotel, commercial, or residential building security/safety management, with direct responsibility for Fire Life Safety compliance.
• Working knowledge of NYC Fire Code, FDNY regulations, and Local Law requirements (e.g., Local Law 26, fire alarm and sprinkler testing rules) and NYC Department of Buildings compliance obligations.
• Hands-on experience managing third-party contractors and vendors, including scope negotiation, scheduling, and quality control.
• Current or ability to obtain required FDNY certifications (e.g., Fire Safety Director, Fire Guard, or equivalent as required for the property's occupancy classification).
• Strong knowledge of incident response, investigative techniques, and emergency/crisis management procedures.
• Strong leadership, organizational, and problem-solving abilities under pressure.
• High integrity and the ability to manage confidential information with discretion.
• Proficiency with MS Office, CCTV and access control systems, and fire alarm panels.
• First aid, CPR, and FDNY-required fire safety training at a minimum.
• Flexibility to respond to events at all hours, including nights, weekends, and holidays as operationally required.