Front of House Staff

WAITSTAFF JOB DESCRIPTION

WHO WE ARE:

 Exemplar Luxury Group is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms. Through strong partnerships with the world’s most esteemed brands, cutting-edge technology and the industry’s most comprehensive luxury customer data, Exemplar Luxury Group is shaping the future of retail. 

YOU WILL BE: 

As a Restaurant Server, you are the face of the L’Avenue dining experience. You will deliver warm, sophisticated hospitality by combining deep menu knowledge with flawless table service. Your ability to multitask with grace ensures every guest enjoys a premium, memorable meal that reflects our luxury brand standards. 

WHAT YOU WILL DO:

Luxury Guest Service & Order Execution

• Gracious Hospitality: Managing table pacing and interacting with guests in a highly attentive, professional, and sophisticated manner.

• Epicurean Expertise: Utilizes a comprehensive knowledge of the food menu, including preparation methods, ingredients, and culinary terminology to describe dishes, articulate daily specials, and handle dietary restrictions.

• Beverage Craft & Pairing: Leverages a strong foundational knowledge of premium wine, beer, and spirits to offer tailored pairings and execute flawless technical beverage service procedures.

Station Operations & Maintenance

• Service Readiness: Executes all pre-shift, post-shift, daily, and weekly side-work duties as assigned by the management team.

• Table Settings: Follows strict brand guidelines regarding the proper order of service, ensuring correct placement of fine china, luxury glassware, and flatware based on the kitchen ticket.

• Upkeep: Cleans, sanitizes, and maintains server workstations and active dining areas to guarantee a spotless floor environment.

• Physical Setup: Assists with the physical mechanics of the dining room when necessary, safely moving or lifting service objects (e.g., tables, chairs, and highchairs).

Financial Oversight & Professional Standards

• Financial Integrity: Adheres strictly to established accounting procedures for all guest transactions, accurately managing split checks and all authorized payment methods within the POS system.

• Team Synergy: Actively participates in daily pre-shift meetings to review daily covers, VIP reservations, and culinary updates.

• Luxury Standards: Maintains the highest level of personal hygiene and luxury presentation standards, including a clean, pressed uniform and professionally groomed hair and nails to eliminate any risk of food contamination.

Schedule & Shift Integrity

• Arrives to the workstation on time, fully dressed in proper uniform, and prepared to work with the tools necessary to perform daily duties.

• Exercises absolute integrity with scheduling by punching in/out accurately for all shifts and coordinating timed meal breaks seamlessly with the floor team.

• Follows established restaurant procedures for any schedule or shift changes, and coordinates all time-off requests proactively with management, placing the operational needs of the restaurant first.

BARTENDER JOB DESCRIPTION

WHO WE ARE:

 Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman and Saks OFF 5TH. Powered by our talented colleagues, we are redefining luxury shopping by offering each customer a personalized experience across our store network and e-commerce platforms. Through strong partnerships with the world’s most esteemed brands, cutting-edge technology and the industry’s most comprehensive luxury customer data, Saks Global is shaping the future of retail. 

YOU WILL BE: 

As a L'Avenue at Saks Bartender, you are the face of the Saks Global hospitality experience at the bar. You will serve our guests in a warm, accommodating, and impeccably professional manner, crafting premium beverages and delivering sophisticated service that aligns with our luxury brand standards. You will combine mixology expertise with deep culinary knowledge to curate a memorable and gracious dining experience for every guest. 

WHAT YOU WILL DO:

Guest Service & Mixology Excellence

• Gracious Hospitality: Welcomes, serves, and interacts with guests in an attentive, sophisticated, and professional manner.

• Beverage Expertise: Leverages a thorough knowledge of premium beer, wine, and spirits, including technical pouring, proper glassware, and luxury service procedures to craft exceptional cocktails.

• Menu & Culinary Knowledge: Utilizes a deep understanding of the food menu, preparation methods, and culinary terminology to confidently guide guests, answer questions, and make tailored recommendations.

• Service Flow: Utilizes POS and ticket systems efficiently to ensure the smooth, accurate, and timely delivery of bar items to both bar guests and the dining room service staff.

Bar Operations & Maintenance

• Station Upkeep: Cleans, sanitizes, and maintains the bar and surrounding workstations, executing all pre-shift, post-shift, daily, and weekly side-work duties as assigned by management.

• Table & Bar Settings: Demonstrates a thorough knowledge of the proper order of service, including the flawless placement of glassware, china, flatware, and garnishes.

• Physical Readiness: Fulfills operational duties that involve moving or lifting objects (e.g., tables, barstools, highchairs, and ice/liquor crates) as needed to maintain the room's aesthetic.

Professional Standards & Compliance

• Impeccable Grooming: Maintains the highest level of personal hygiene and luxury presentation standards, including a clean, pressed uniform and professionally styled hair and nails to eliminate food contamination risks.

• Financial Integrity: Adheres strictly to established accounting procedures for all guest transactions, accurately processing all authorized methods of payment through the POS system.

• Team Alignment: Actively participates in daily pre-shift meetings to stay informed on menu changes, daily specials, and VIP guests.

Attendance & Schedule Integrity

• Exercises absolute integrity with scheduling by arriving on time and punching in/out accurately for every shift and applicable meal break.

• Follows established restaurant procedures for any schedule or shift-change requests.

• Coordinates all holiday, vacation, and time-off requests proactively with management, keeping the operational needs of the restaurant first.

WHAT YOU WILL BRING:

• High School Diploma or GED preferred.

• Experience: Proven experience in premium bartending, beverage preparation, and high-end table/bar service guidelines.

• Skills & Autonomy: Ability to work autonomously in a fast-paced environment while managing multiple tasks with grace and poise.

• Hospitality Mindset: Exceptional customer service, problem-solving skills, and a strong "win together" team mentality.

• Product Knowledge: Strong foundational knowledge of spirits, classic cocktails, wine varietals, and culinary terms.

• Physical Requirements: Role requires extended periods of standing, bending, climbing stairs, and the physical ability to lift and carry up to 35 pounds.

• Flexibility: Must be willing to work a flexible schedule tailored to luxury retail and hospitality business needs, including evenings, weekends, and holidays.

YOUR LIFE AND  CAREER AT SAKS GLOBAL:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [email protected].

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.