Busser

Biscuits & Butter is a breakfast, brunch, and lunch eatery focused on exceptional food, genuine hospitality, beautiful presentation, and memorable guest experiences.

Our Bussers are an essential part of keeping the restaurant clean, organized, and running efficiently. They work closely with Servers, Hosts, Bartenders/Baristas, and management to ensure tables are cleared and reset quickly, guests are taken care of, and the dining room always reflects the Biscuits & Butter standard.

The Busser is responsible for maintaining the cleanliness and organization of the dining room while supporting the front-of-house team throughout service.

Primary responsibilities include clearing and resetting tables, maintaining dining room cleanliness, assisting Servers, keeping service stations stocked, removing used dishes and glassware, and helping prepare tables for incoming guests.

This is a fast-paced, hands-on position that requires urgency, attention to detail, teamwork, and awareness of what is happening throughout the restaurant.

The ideal candidate is hardworking, dependable, observant, energetic, and willing to step in wherever needed to create an exceptional guest experience.

• Clear used plates, silverware, glassware, napkins, and other items from tables promptly.
• Clean, sanitize, and reset tables according to Biscuits & Butter standards.
• Ensure tables are fully prepared before new guests are seated.
• Maintain clean chairs, booths, floors, windowsills, and surrounding dining areas.
• Remove unnecessary dishes and glassware throughout the guest's meal.
• Assist Servers with maintaining clean and organized sections.
• Refill guest water when assigned or appropriate.
• Deliver additional napkins, silverware, condiments, and other items when requested.
• Assist with food running when trained and directed.
• Transport dirty dishes and glassware safely to designated dish areas.
• Keep server stations stocked with necessary supplies.
• Restock silverware, napkins, glassware, condiments, and other service items.
• Maintain clean and organized service stations.
• Communicate immediately when tables are cleared and ready to be reset.
• Work closely with Hosts to ensure tables become available quickly during high-volume periods.
• Assist with opening, running, and closing side work.
• Help maintain overall restaurant cleanliness throughout the shift.
• Follow all Biscuits & Butter food safety, sanitation, and workplace safety procedures.

Every table should look clean, polished, and completely ready before the next guest is seated.

Bussers are responsible for ensuring:

• Tables are completely cleared.
• Table surfaces are properly cleaned and sanitized.
• Chairs and booths are free of crumbs, food, and debris.
• Floors surrounding the table are clean.
• Silverware and napkins are properly placed.
• Condiments and tabletop items are clean, stocked, and positioned correctly.
• Glassware and tableware are clean and free from spots or residue.
• No dirty dishes remain in guest-facing areas.
• The table meets Biscuits & Butter presentation standards before being marked as available.

A table should never be marked ready until it is completely guest-ready.

Although Bussers may not take orders, they are still an important part of the guest experience.

Bussers are expected to:

• Acknowledge guests with a friendly and professional attitude.
• Make eye contact and smile when interacting with guests.
• Respond politely when guests make requests.
• Never ignore a guest who needs assistance.
• Communicate guest requests to the appropriate Server when necessary.
• Avoid interrupting conversations unnecessarily when clearing tables.
• Ask before removing items when it is unclear whether a guest has finished.
• Handle dishes quietly and professionally.
• Help maintain a comfortable and welcoming dining environment.

Every team member at Biscuits & Butter is responsible for hospitality.

During busy brunch periods, fast and efficient table turnover is extremely important.

Bussers are expected to:

• Continuously monitor the dining room for tables approaching completion.
• Clear tables promptly after guests leave.
• Reset tables quickly without sacrificing cleanliness or presentation.
• Communicate with Hosts regarding table availability.
• Prioritize tables needed for waiting guests.
• Assist Servers whose sections require immediate attention.
• Keep service stations stocked before supplies run out.
• Remove dirty dishes before they accumulate.
• Maintain clean floors and walkways.
• Move with urgency while remaining safe and professional.

Speed matters, but cleanliness and guest experience should never be sacrificed for speed.

Bussers help maintain the appearance of the entire restaurant throughout the shift.

Responsibilities may include:

• Sweeping dining room areas as needed.
• Cleaning spills immediately.
• Maintaining clean entryways and waiting areas when assigned.
• Wiping chairs, booths, highchairs, and other guest seating.
• Cleaning and organizing service stations.
• Removing trash when necessary.
• Keeping walkways free of dishes, trays, and other hazards.
• Assisting with deeper cleaning during opening and closing procedures.
• Immediately notifying management of spills, broken glass, or safety concerns.

Bussers work closely with the entire front-of-house team.

Bussers are expected to:

• Communicate with Servers regarding tables that need attention.
• Communicate with Hosts when tables are ready for seating.
• Assist food runners and Servers when appropriate.
• Support Bartenders/Baristas with glassware or supplies when assigned.
• Work with Dishwashers to ensure dirty dishes are properly organized.
• Assist other Bussers during high-volume periods.
• Complete assigned side work before leaving.
• Ask where assistance is needed rather than standing idle.
• Maintain respectful and professional communication with all team members.