Host

Biscuits & Butter is a breakfast, brunch, and lunch eatery built around exceptional food, genuine hospitality, and memorable guest experiences.

As the first and last point of contact for many of our guests, our Host team plays an essential role in setting the tone for the entire Biscuits & Butter experience. From the moment a guest walks through our doors, they should feel welcomed, acknowledged, and excited to be here.

The Host is responsible for creating a warm and welcoming first impression while managing the flow of the restaurant efficiently and professionally.

This position requires excellent communication, organization, and guest-service skills. Hosts are responsible for greeting and seating guests, managing reservations and waitlists, answering phones, providing accurate wait-time estimates, coordinating table availability, and communicating with servers and management to ensure smooth restaurant operations.

The ideal candidate is friendly, polished, energetic, organized, and able to remain calm and professional during high-volume brunch service.

• Warmly greet and acknowledge every guest upon arrival.
• Welcome guests with a positive, friendly, and professional attitude.
• Manage reservations, walk-ins, and the restaurant waitlist.
• Provide guests with accurate and realistic estimated wait times.
• Seat guests according to the established floor plan and server rotation.
• Maintain balanced server sections while maximizing restaurant seating capacity.
• Monitor table status and communicate with servers, bussers, and management regarding tables that need to be cleaned or reset.
• Escort guests to their tables and provide menus when appropriate.
• Accommodate guest seating preferences whenever reasonably possible.
• Properly communicate special occasions, accessibility needs, allergies, large parties, and other important guest information to the appropriate team members.
• Answer incoming phone calls professionally and provide accurate restaurant information.
• Assist guests with questions regarding hours, reservations, menu offerings, parking, events, and restaurant policies.
• Manage takeout or pickup guests when assigned.
• Keep the host stand, entryway, and waiting areas clean, organized, and guest-ready.
• Thank guests as they leave and invite them to visit again.
• Assist other front-of-house team members as needed during high-volume periods.

The Host is responsible for maintaining an organized and fair seating process while helping maximize the restaurant's capacity.

Responsibilities include:

• Accurately entering and managing reservations.
• Checking guests in upon arrival.
• Maintaining an organized digital or physical waitlist.
• Collecting accurate guest names, party sizes, and contact information when required.
• Providing realistic wait-time expectations.
• Communicating with waiting guests regarding delays or changes.
• Monitoring upcoming reservations and preparing for expected volume.
• Identifying large parties or special reservations before arrival.
• Coordinating with management regarding seating challenges or guest requests.
• Never promising a specific table or wait time unless authorized.
• Keeping the seating chart and table status updated throughout service.

At Biscuits & Butter, hospitality begins at the door.

Hosts are expected to:

• Make eye contact and acknowledge guests promptly.
• Never allow arriving guests to feel ignored.
• Maintain a welcoming attitude even during long waits or high-volume periods.
• Communicate clearly and respectfully with guests.
• Handle guest questions and concerns professionally.
• Recognize celebrations and special occasions when possible.
• Keep guests informed rather than leaving them wondering about their wait.
• Thank every guest for choosing Biscuits & Butter.

When a guest concern cannot be resolved at the host stand, management should be notified promptly.