PASTRY & VIENNOISERIE SHIFT LEAD

PASTRY & VIENNOISERIE SHIFT LEAD | JOB DESCRIPTION

PAY RANGE, DEPENDING ON EXPERIENCE $28-$33/HOUR

The Pastry Team works out of our Burlingame location at:

261 California Drive, Burlingame, CA 94010
Our Shift Leads embody the Backhaus spirit of internal hospitality. They create a safe, supportive, and inclusive work environment and enjoy helping their teammates flourish. In a nutshell, our Shift Leads are responsible for ensuring the team’s success on a day-to-day basis and setting the tone in the kitchen.

KEY SKILLS

Strong Teamwork

Lead by Example

Solution-Oriented

Ability to Give Feedback & Delegate

Excellent Communication Skills

Attention to Detail

EXPECTATIONS & RESPONSIBILITIES

STRONG TEAMWORK:

• You check in with your team throughout the day to ensure that everyone’s workload is manageable and the team is on track to complete their responsibilities on time.
• You consider the success of the team your own success, and any “failure” of your team members to be part of your responsibility and an opportunity to provide support.
• You are always willing to jump in and lend a helping hand where needed, regardless of the task.

LEAD BY EXAMPLE:

• You do not take yourself too seriously, are slow to take things personally, and are able to separate your ego from your role at Backhaus.
• You hold yourself and your team members accountable for scheduled shifts and ensure that all required breaks are taken.
• You set the tone for the day from the moment you walk into the bakery and with every interaction with your team members.

SOLUTION-ORIENTED:

• You try to trouble-shoot where you can and manage issues up when needed to provide the best support for your team. You believe in a meritocracy where the best idea wins and welcome ideas and suggestions from your team mates.

ABILITY TO GIVE FEEDBACK & DELEGATE:

• You can play to your team’s strengths by putting the right people in the right place at the right time.
• You are comfortable delegating tasks to ensure the team’s success.
• You give clear but kind feedback in the moment to help coach you team mates and keep quality and production goals on track. You are able to assess when to give feedback publicly and when to speak in private.

EXCELLENT COMMUNICATION SKILLS:

• You are comfortable delivering kind but clear instruction and feedback to team members in a timely manner, and in return are always open to receiving feedback from your managers and team mates.
• You actively communicate or manage-up team needs to the Pastry Manager, including but not limited to: equipment issues/needs, day-to-day production updates, ingredient/supply issues, scheduling needs, product quality updates, team conflicts, etc.
• You demonstrate active listening skills, always have an open ear for your team’s concerns or questions and pay close attention to your own and others’ nonverbal communication.

ATTENTION TO DETAIL:

• You update, uphold, and enforce the highest sanitation and cleanliness standards in the workplace.
• You pay close attention to the quality and effectiveness of systems, working order of equipment, cleanliness of the workspace, as well as your own skills.
• You uphold the highest quality standards for all Backhaus products, ingredients, systems, and procedures and hold your team accountable to do the same.

DAY-TO-DAY PRODUCTION RESPONSIBILITIES

• Taking inventory and placing ingredient orders;
• Receiving, checking, and putting away orders;
• Performing day-to-day production tasks, including but not limited to mixing, shaping, baking, cleaning, etc., relating to the production of all everyday and seasonal products;
• Leading daily team huddles to communicate changes, challenges, and new information to all team members;
• Leading daily quality control check-ins with pastry team if Manager is not available;
• Maintaining communication with FoH and Pastry Team Lead about pastry team needs, changes in production/daily quality, etc.
• Assisting in training of new team members.