Required Years of Experience
1 year
Job Details
HOST
Part Time
1 year + experience required
Bistro Romano in Society Hill is a Philadelphia favorite for 38 years, renowned for regional Italian cuisine and impeccable service in our Granary Dining Room, Bistro Bar, Private 120 Dining Room and Wine Shoppe. We are looking for a seasoned host to join our team and help us to create extraordinary guest experiences.
Hosts are the face of our business. Our ideal candidate possesses excellent communication skills, strong organizational abilities and a keen attention to detail. You must be reliable, timely and friendly, and capable of providing thoughtful and responsive service. The restaurant opens at 4:45pm, Wednesday thru Sunday. The earliest shift begins at 2pm, and the latest ends around 11pm.
PRIMARY RESPONSIBILITIES:
- Greet all guests immediately upon arrival; provide a fond farewell upon departure
- Lead guests to tables and provide with menus
- Manage reservations using OpenTable
- Answer phone and check voicemail
- Confirm reservations; inquire about dietary restrictions and food allergies
- Receive take-out orders and execute payment
- Communicate with guests to ensure satisfaction with food and service
- Assist with setting and clearing tables and provide water service when required
- Ensure host stand and entry area is presentable and ready for guests at all times
- Manage coat check during winter months
- Vacuum carpets, stairs and vestibule
- Ensure restaurant frontage is neat and orderly
- Set up Wine Shoppe for daily operation
- Other duties as assigned
MINIMUM EXPERIENCE / QUALIFICATIONS:
- 1 year of hosting experience in an upscale, high-volume restaurant
- 18 or older
- Polite and calm under pressure
- Able to work in a standing position for 6-8 hours at a time
- Ability to lift and/or move up to 25 pounds
Compensation: Hourly (commensurate with experience)
Employee Dining Discounts
Daily Team Meal
Please reply to post with resume
Bistro Romano is EOE
Compensation: Hourly (Based on Experience)
Benefits & Perks: Dining Discounts
Excellent Communication Skills
Customer Service Orientation
Ability to Multitask
Strong organizational abilities
Problem Solving Skills
Teamwork
Time Management Skills
Keen attention to detail
Time Management
Reliability and Timeliness
Problem Solving
Reliability
Adaptability
Conflict Resolution skills
Friendly demeanor
Multitasking
Proficiency in Using Reservation Systems
Timeliness
Basic Knowledge of Food Safety
Attention to Guest Needs
Responsive Service
Conflict Resolution
Friendliness
Professionalism
Experience Managing Reservations Using OpenTable
Ability to Handle Stressful Situations
Customer Service
Interpersonal Skills
Ability to Handle Phone and Voicemail Communication
Attention to Cleanliness and Organization
Reservation Management
Knowledge of Reservation Systems
Customer Satisfaction Management
Ability to follow instructions
Phone Etiquette
Sales Skills
Table setting and clearing
Payment Processing
Water Service
Coat Check Management
General Cleanliness and Organization
Ability to Lift and/or Move Up to 25 Pounds
Cleaning and maintenance
Ability to Work Under Pressure
Ability to Work in a Standing Position for 6 8 Hours at a Time
Compensation Details
Compensation: Hourly (Based on Experience) plus tips
Benefits & Perks: Dining Discounts
Required Skills
Ability to Create Extraordinary Guest Experiences
Strong Interpersonal Skills
Ability to Manage Time Effectively
Attention to Detail in Service Delivery
Ability to Work Collaboratively With Team Members
Capacity to Handle Multiple Tasks Simultaneously
Ability to Maintain Composure Under Pressure
Strong customer focus
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Italian, Mediterranean, Seafood
Fine Dining, Bar / Lounge, Upscale Casual
Bistro Romano, a popular neighborhood mainstay, has been providing quality cuisine and exceptional service for 33 years. The menu combines local sourcing, the freshest ingredients along with Chef’s keen focus on maintaining guests favorites while offering innovative Italian dining sure to please. One of the few restaurants that features Caesar salad prepared tableside, our award winning salad is a must for both taste and the experience; all pastas are house-made which include our signature dish, lobster ravioli; fresh seafood, duck, veal, chicken and filet mignon round out the menu; all desserts are made in-house and amazing – don’t forget to leave room.
Among Bistro Romano many accolades including Best of Philly, Open Table’s Most Romantic Restaurant, Conde Nast Traveler Top 100 Tables, the Wine List has been recognized with the Wine Spectator Best of Excellence 2 Glasses Award.
(215) 925-8880
