Required Years of Experience
1 year
Job Details
The Restaurant Manager is responsible for ensuring the smooth and efficient operation of the restaurant while delivering a high level of service and hospitality. This role leads the front-of-house team and supports the General Manager in achieving the restaurant's goals. Company culture, team development, and guest experience are top priorities.
Working closely with the General Manager and Chef de Cuisine, the Restaurant Manager is responsible for executing daily operations, upholding company policies and procedures, and ensuring consistency throughout service.
This role requires a hands-on leader who takes ownership, communicates effectively, exercises good judgment, asks questions, and is motivated to develop a strong understanding of all aspects of restaurant operations. We are open to candidates with restaurant leadership experience as a manager, supervisor, captain, or shift leader who are ready to take on broader management responsibilities.
SUMMARY OF DUTIES
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Reports to General Manager
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Manage and participate in day-to-day restaurant operations
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Actively manage the floor, monitoring service flow, team performance, and guest experience
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Review reservations, staffing, and daily business needs to prepare for service
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Lead the front-of-house team with clear direction, feedback, and accountability
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Support the recruitment, onboarding, training, and development of staff
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Ensure company policies, operating procedures, and service standards are consistently followed
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Communicate daily priorities and maintain clear communication between front-of-house, back-of-house, and management teams
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Take ownership of operational issues, follow through on solutions, and identify opportunities for improvement
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Monitor food quality and menu availability and communicate updates to the team
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Maintain a high level of guest satisfaction through attentive hospitality, prompt problem resolution, and response to guest feedback
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Maintain high standards of restaurant and personal presentation
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Monitor labor and operating costs and make adjustments based on business needs
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Identify sales opportunities and support initiatives that drive revenue
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Assist with inventory management and operational reporting
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Support performance reviews and corrective action
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Support the planning and execution of events and catering
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Ensure food safety, sanitation, workplace safety, and hygiene standards are maintained
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Serve as Manager on Duty and make timely operational decisions as needed
Compensation Details
Compensation: Salary ($70,000.00 - $80,000.00)
Benefits & Perks: Paid Time Off, Potential Bonuses, Dining Discounts
Required Skills
Leadership
Communication Skills
Customer Service Orientation
Time Management
Conflict Resolution
Adaptability
Teamwork
Strategic Planning
Read more
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Chinese
Casual Dining
Part of Genesis Brand Management
Founded in 1998 as part of a new generation of restaurants in China, the first Grandma’s Home was opened in Hangzhou, the capital of China’s Zhejiang province. From the beginning of the brand’s establishment, it has been based on Hangzhou cuisine, looking for local ingredients, constantly developing the tastes of Jiangnan, and allowing classics and current popular cuisine to coexist.
Celebrating the rich culinary traditions of “the land of fish and rice” and sharing it with the next generation in a modern setting, the restaurant was an immediate success. Known for the quality of its food offered at an affordable price and its striking design, “Grandma’s” is also associated with long lines at busy locations throughout the country. Having spawned many imitators locally and abroad due to its immense popularity, Grandma’s Home now opens its first American restaurant in Manhattan. Attracting fans of the restaurants in China as well as first time visitors, our goal is to invite you into our home and share our memories of beautiful Hangzhou with you.
