Assitant General Manager

Assistant General Manager (Front of House)
Apollo Bagels — Kips Bay (416 3rd Ave)

Required Years of Experience:
2–3 years

1 year leadership

Job Details
Serving New York’s best bagels, Apollo Bagels is bringing simplicity back to the bagel—fresh, high-quality food at a great value. We’re a fun, lively, community-driven shop, and as we continue to grow, our leaders are the driving force behind that momentum.

We are looking for an Assistant General Manager (Front of House) who’s ready to take ownership of the guest experience and help lead a high-performing team. This role is hands-on, fast-paced, and built for someone who wants real responsibility—with a clear path to growing into a General Manager role.

About the Role:
The Assistant General Manager (FOH) is a key leader on the floor and a direct, trusted partner to the General Manager. You are the GM’s go-to for all front of house operations—someone they can rely on to run strong shifts, uphold standards, and keep the team aligned and accountable.

You’ll take ownership of FOH operations while gaining exposure to the full business. This is a development role designed to prepare you to step into a GM position over time.

Schedule expectations include early mornings, weekends, and peak service hours.

What You’ll Be Doing:

Front of House Operations:

• Lead FOH during service—drive the pace, energy, and flow of the floor
• Act as the GM’s right hand on shift, ensuring FOH runs smoothly in their presence or absence
• Make sure every guest is greeted, served quickly, and leaves happy
• Jump in wherever needed: register, expediting, handoff, line management
• Keep the space clean, stocked, and organized throughout the day—it’s part of the rhythm
• Set and uphold service standards; every interaction matters
• Stay proactive—spot slowdowns, guest issues, or team gaps early and step in

Team Leadership & Development:

• Help hire, train, and onboard FOH team members
• Coach in real time—give feedback that helps people improve every shift
• Support scheduling and shift coverage based on business needs
• Build a strong, positive team culture rooted in respect and accountability
• Continue developing the skills needed to run the full store, with increasing ownership over time

Customer Experience:

• Set the tone: warm, efficient, and respectful service
• Handle guest feedback and tough situations with professionalism and urgency
• Build relationships with regulars and connect with the Midtown community
• Ensure the team knows the menu inside and out

Operations & Support:

• Work closely with BOH and baking teams to keep service seamless
• Support inventory, ordering, and daily checklists as needed
• Maintain food safety and DOH standards across FOH
• Assist with cash handling and basic shift-level reporting

Who You Are:

• A dependable, hands-on leader the GM can trust to own FOH operations
• Calm under pressure and energized by high-volume service
• Detail-oriented—you notice the small things and act on them
• Strong communicator who can motivate and hold a team accountable
• Eager to grow into a General Manager role and take on more responsibility over time

Requirements:

• 2–3 years of experience in hospitality, with 1 year of FOH leadership experience preferred
• Strong understanding of service flow in a fast-paced environment
• Availability for early mornings, weekends, and holidays
• NYC Food Protection Certificate (or willingness to obtain)

Compensation & Benefits:
Compensation: $23/hour + tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts