Front Desk Supervisor

Position Summary

The Front Desk Supervisor is a daily leader at the Wythe front desk and the intelligence hub for the hotel. The role coordinates guest arrivals and departures, vendors, contractors, wedding planners, and the full spectrum of people (and sometimes pets) passing through Wythe's front door.

Internally, the role connects with Engineering, F&B, Housekeeping, Events, and Sales throughout the day. The Front Desk Supervisor is Wythe's central connection, integrating the desk through every guest flow of the hotel.

The role ensures that the standards in this document are held consistently across their shifts, and contributes to the operational systems that the Senior Front Desk Supervisor develops and maintains.

Job Responsibilities

• Collaborate on a weekly recap of patterns, issues, and themes with the Front Desk Supervisors to share with leadership.
• Standing coordination with the Head Bellman, Head of Security, Housekeeping, Engineering, and Mariana for upcoming events.
• Attends the Monday bell meeting alongside the Head Bellman.
• ALICE log review.
• Contributes to Front Desk station inventory and supply ordering.
• Shares guest feedback themes from their shifts to the Senior Front Desk Supervisor and Chef Partner.
• Inventory ownership: always knows what is available to sell, recognizes upsell opportunities, works with the Director of Revenue on inventory strategy.
• Guest intelligence ownership: arrivals, departures, and in-house guest reports for the daily stand-up.
• Guest Service Recovery log entries on their shifts.
• PMS profile updates within 24 hours of new guest intelligence surfacing.
• Cross-departmental coordination with Engineering and Housekeeping on guest profiles and room readiness.
• Lobby leadership and escalation point for the team on their shifts.
• Daily room inspections before inventory return, coordinated with Housekeeping.
• Lead service recovery on their shifts.
• Contribute to lost and found resolution.
• Assist with online review responses and guest correspondence per the playbooks developed by the Senior Front Desk Agent.

Requirements and Skills

• 1-2 years of experience in luxury hotel service
• Outstanding communication skills
• Ability to stand for up to 8+ hours
• Ability to lift up to 10 pounds

Why This Role Matters

The Front Desk Supervisor role is essential to creating a welcoming and seamless guest experience from arrival to departure. At Wythe Hotel, this position plays a key role in maintaining high hospitality standards, supporting daily front office operations, and fostering strong team collaboration. Success in this role contributes directly to guest satisfaction, operational efficiency, and the overall reputation of the hotel through attentive service, leadership, and problem-solving.

About Wythe Hotel

Housed in a meticulously restored 1901 factory building, steps from the Williamsburg waterfront, the Wythe Hotel stands as a testament to Brooklyn's industrial heritage and contemporary sophistication. Our Michelin-recognized hotel supported by Le Crocodile, Bar Blondeau, and a celebrated events program, demands exceptional standards that honor both our historic character and evolving luxury positioning. As we lead Brooklyn's hospitality evolution, we remain committed to sustainable practices while delivering discreet, authentic experiences that resonate with our discerning guests.

Wythe Workplace

Wythe Hotel is committed to creating an inclusive workplace that promotes and values diversity. We encourage applications from individuals of all backgrounds, abilities, and perspectives.