Required Years of Experience
2 years
Job Details
The General Manager (GM) is the face of Tatte within our communities and to our guests. The GM is responsible for all facets of front of house café operations dedicated to delivering a warm, authentic, and inspiring environment for both guests and team members, thoughtful leadership, and overall café performance. Our GMs work side by side with front and back of house teams to drive operational excellence, hospitality, and overall four walls performance.
Successful General Managers at Tatte are passionate about hospitality, people development, operational excellence, and the smallest details that help uphold and grow the Tatte brand. They lead with warmth, accountability, professionalism, and an owner operator mentality while creating exceptional experiences for both guests and team members.
KEY RESPONSIBILITIES
We expect our General Managers to:
- Lead with professionalism, accountability, and hospitality excellence
- Deliver exceptional guest experiences while upholding Tatte’s service and operational standards
- Support and develop managers and hourly team members through coaching and leadership
- Maintain high standards for cleanliness, organization, food safety, and operational execution
- Drive strong financial and operational performance across the café
- Live Tatte’s core values and help support our mission
- Have flexibility to work a variety of shifts, including mornings, evenings, weekends, holidays, and emergencies as needed
Summary of Responsibilities
- Demonstrate full ownership of café operations, including four walls performance and P&L management
- Model authentic, warm hospitality and foster excellent guest experience standards
- Ensure cafés are staffed with team members who embody Tatte’s values and culture
- Develop managers and hourly team members through coaching, accountability, and performance management
- Lead and navigate difficult conversations professionally and respectfully
- Continuously uphold Tatte brand, visual, and operational standards
- Lead teams through efficient operational execution and shift management
- Ensure food safety standards are consistently upheld throughout the café
- Lead café level communication and change management initiatives
- Manage food, labor, and controllable costs within company expectations
- Oversee all café administrative responsibilities
- Other related assignments as necessary
ESSENTIAL FUNCTIONS / WORKING CONDITIONS
- Ability to work a flexible schedule based on business needs, including days, evenings, weekends, holidays, and emergencies as needed
- Ability to work 10+ hour shifts and stand, sit, squat, walk, and climb stairs for extended periods of time
- Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds
QUALIFICATIONS & EXPERIENCE
Required
- Minimum 2 years of experience as a General Manager, preferably within high volume, full service, or polished fast casual restaurant environments
- Ability to work effectively within fast paced and evolving environments
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- High integrity and professionalism
- High school diploma or equivalent required
Preferred
- Hospitality degree preferred
- Proficiency in Microsoft Office including Word, Excel, and Outlook
- Previous experience with UltiPro, Toast POS, CrunchTime, and TeamworX preferred
- ServSafe, Allergen, and ChokeSaver certifications preferred
OUR BENEFITS & PERKS
- Competitive Pay: $80,000–$113,000 annually, depending on experience
- Quarterly bonus program
- Parking benefit where applicable
- Paid vacation and sick time
- 401(k) with company match
- Free employee assistance program services
- Flexible schedules with no late nights
- Health, dental, and vision insurance
- Free meals and drinks
- Exciting potential for growth
Please note that we hire managers for the greater DC market, and while we strive to place them in cafés that are convenient to them, placement at a specific café is not guaranteed.
Learn more about us at tattebakery.com
Join us on our journey to create something special!
Please note that Tatte is an E Verify employer.
Compensation Details
Compensation: Salary ($80,000.00 - $113,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program, Travel Expenses
Required Skills
Team Leadership
Conflict Resolution
Customer Service Orientation
Attention to Detail
Flexibility
Time Management
Problem Solving
Staff Development
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Part of Tatte Bakery & Café
Tzurit Or, founder, pastry chef, and the creative force behind Tatte, started Tatte Bakery sixteen years ago in her home kitchen, selling her creations at the Copley Square farmers market in Boston. For Tzurit, building a bakery of her own was about more than just cultivating a thriving business; it was a way to create a sense of home and community while starting a new life as an immigrant to the United States. Her vision for Tatte was humble in origin- grounded in a simple mission to bring people together around great food and pastries while providing a deep sense of comfort and belonging. Today, a passionate and diverse team of chefs, pastry chefs, bakers, cooks, baristas, and café staff brings Tatte to life in neighborhoods throughout Greater Boston, Maryland, Virginia and Washington D.C.. Even as we grow, our commitment to each other is to own the smallest details, maintain the highest standards, and hold fast to our shared mission: To Inspire, Care for, and Nurture life. Every Day.
