Service Manager

Boka Restaurant Group and Executive Chef Chris Pandel are currently seeking a Service Manager to join the team of Cira, located on the ground level of The Hoxton Chicago!  

ABOUT BOKA RESTAURANT GROUP: Boka Restaurant Group is a James Beard Award-winning group, anchored by partnerships with some of American’s greatest chefs. With a firm belief that genuine hospitality makes the world a more human place, we strive beyond convention to believe in and support each other, care for our communities, and work together to build the world we want to live in. View our restaurants here: https://www.bokagrp.com/ 
 
ABOUT CIRA: Cira is a warm and welcoming all-day restaurant and café within The Hoxton Chicago lobby where Chef Chris Pandel pays tribute to a diverse range of flavors and culinary practices. Cira’s shareable menu is born of the 21 countries that touch the Mediterranean Sea and showcases Chef Pandel’s heartfully-crafted cuisine, effusive goodwill, and soulful approach to hospitality.   

SERVICE MANAGER’S RESPONSIBILITIES INCLUDE:  

• Ensure day-to-day business operations run smoothly
• Organize, run and supervise smooth and efficient daily opening and closing shifts, ensuring an exceptional guest and team experience; including preparing and reconciling banks, conducting pre-shifts, writing daily recaps, and doing restaurant walk-throughs
• Managing all employees, including assisting in training, coaching, supporting, and corrective action
• Help execute/oversee private events, special activations, and community initiatives
• Assisting in the execution of monthly inventory
• Writing schedule for Front of House staff while taking into account team member’s strengths and weaknesses, business levels, special events, and budgeted labor
• Model and promote teamwork across all teams/departments 
• Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy
• Work a variety of days and shifts (including early mornings, late nights, and weekends) as needed

QUALIFICATIONS: 

• Management experience in a full-service restaurant 
• Strong leadership, communication, and interpersonal skills
• Experience with OpenTable and Aloha is a plus
• A passion and knowledge of food and beverage 
• Willing to work nights and weekends
• Knowledgeable about Boka Restaurant Group
• Food Safety and BASSET certification preferred

This is an ideal position for someone who is dedicated to providing great service and is seeking to become a member of a hard-working and fun team within a respected and growing company!

PHYSICAL REQUIREMENTS: 

• Lift and move up to 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds 
• Safely and effectively use all necessary tools, equipment, and cleaning chemicals 
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant which may include stairs, uneven, and/or slick surfaces 
• Ability to bear exposure to hot and cold environments 

If you feel you meet the requirements, are a team player, experienced, passionate, and dedicated to your craft, we want to hear from you!  Please reply with a copy of your resume. 

COMPENSATION DETAILS: 

Compensation: $65-$75k

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, 401k, Dining Discounts, Wellness Program