Assistant General Manager

Metro Private Cinema is seeking an exceptional Assistant General Manager to join our leadership team in Chelsea.

Metro is an upscale private cinema concept from the founder of Alamo Drafthouse Cinema, combining film, luxury hospitality, contemporary dining and an elevated beverage program within 20 private cinema suites. Beyond movie screenings, our suites host celebrations, corporate events, sports, karaoke, gaming and other private experiences.

We are looking for a true hospitality professional who understands what excellent service looks like and knows how to build a team capable of delivering it consistently.

Just as importantly, we care deeply about how you lead.

We believe high standards, accountability and operational excellence can coexist with kindness, respect and genuine care for the people doing the work. The right AGM will be demanding about the guest experience and execution while remaining approachable, supportive and invested in the success of the team.

This is a hands-on leadership position. Our AGM is not managing the operation from an office. You will work services, coach employees in real time, interact with guests, oversee events and partner closely with the General Manager, culinary leadership and the broader management team.

Lead Daily Operations
Take ownership of the venue during assigned shifts, overseeing service flow, staffing, guest experience, facilities and overall execution. Be capable and confident running the operation when the General Manager is not present.

Develop People and Culture
Coach, mentor and develop Servers, Service Captains, Service Assistants, Front Desk and Bar team members. Create an environment where employees understand the standard, receive meaningful feedback and feel respected and supported.

Deliver Exceptional Hospitality
Maintain a visible presence throughout service. Anticipate guest needs, resolve concerns thoughtfully and ensure Metro's experience feels personal, polished and genuinely hospitable.

Execute Private Events
Lead the operational execution of private screenings, celebrations, corporate gatherings and other events, partnering closely with culinary, service, sales and technical teams.

Maintain High Service Standards
Bring a strong understanding of elevated restaurant or luxury hospitality service and translate those standards into clear, consistent expectations for the team.

Manage the Business
Support scheduling, labor management, payroll, inventory, purchasing, cost controls, P&L performance and other operational KPIs while protecting the quality of the guest experience.

Build Strong FOH/BOH Partnerships
Work collaboratively with culinary leadership and recognize that exceptional hospitality depends on a strong relationship between the front and back of house.

Solve Problems
Metro is a unique operation combining hospitality, events, food and beverage, cinema and technology. The successful AGM will remain composed, resourceful and solutions-oriented when something unexpected happens.

We are especially interested in candidates with a strong foundation in luxury hotels, fine dining, acclaimed restaurants, private clubs, premium event venues or similarly high-level hospitality environments.

You should bring:

• 5+ years of progressive hospitality management experience, including meaningful leadership responsibility
• A demonstrated record of leading high-performing teams and developing employees
• Excellent knowledge of elevated service standards
• Strong floor presence and the ability to lead busy, complex services
• Experience with private dining, events or luxury guest experiences
• Working knowledge of scheduling, labor management, inventory and cost controls
• Comfort learning and working across multiple technology platforms
• Strong communication, organization and problem-solving skills
• Knowledge of the New York City hospitality market
• Flexibility to work evenings, weekends and holidays as required

Experience within luxury hotels, acclaimed restaurants, private clubs or high-end event operations is highly valued.

We are looking for someone who is:

Professional without being pretentious.
Confident without having an ego.
Accountable without being punitive.
Calm when things get difficult.
Comfortable giving clear, direct feedback.
Willing to jump in and help rather than simply directing others.
Interested in developing people, not just managing them.

You should have extremely high standards for yourself and your team. You should also believe that people generally perform their best when expectations are clear, leadership is consistent and they are treated with respect.

If you believe exceptional hospitality starts with both taking care of guests and taking care of the people serving them, you will fit well here.

Salary: $85,000 plus periodic performance bonuses

Benefits include:

• Paid Time Off
• Comprehensive medical, dental and vision insurance
• 401(k) with company matching
• Transit benefits
• Dining discounts

This is a full-time, in-person position based at Metro Private Cinema in Chelsea.

Evening, weekend and holiday availability is required.

Physical requirements include the ability to stand and walk for extended periods and lift, push, pull or carry items weighing up to 30 pounds.

Metro Private Cinema is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, gender, sexual orientation, veteran status, disability or any other status protected by federal, state or local law.