Host

Located on the 21st floor of the Beacon Grand (originally established as The Sir Francis Drake Hotel), Starlite has been a San Francisco icon since 1928. Known for its association with prominent figures such as Harry Denton, Alan Ginsberg, and Herb Caen, the venue is a frequent figure in the city's cultural narrative. Having reopened in February 2024, the reinvented interiors and conceptual direction pay homage to the past, while beckoning a fresh chapter in its storied journey.

Starlite is looking for an accomplished part-time Host to collaborate with ownership and its esteemed partners to evolve its legacy.

The Host Team represents Starlite with the highest levels of hospitality, and must interact with bar guests, fellow employees, and management in a professional and collaborative manner to create an exemplary and truly memorable experience. 

What You’ll Do:

• Cultivate one of the most welcoming spaces in SF - a place for locals and tourists alike to see and be seen, ensuring a fun time for all.
• Extend a warm greeting to all guests and guide them to their tables, offering menus and personalized recommendations as required.
• Demonstrate the ability to recognize regular patrons and VIPs, communicating pertinent information to the team accordingly.
• Establish the tone for the guest experience, understanding the significance of being the initial point of contact and embodying professionalism and attentiveness.
• Effectively manage reservations and the waitlist using the designated reservation system.
• Relay any specific guest preferences or requirements noted in reservations to the front-of-house (FOH) team, servers, and managers.
• Coordinate seating arrangements with the FOH team and managers, maintaining awareness of table turnover, event needs, and floor dynamics.
• Promptly notify team members and managers of any guest dissatisfaction, disruptive behavior, or signs of intoxication.
• Ensure cleanliness and organization in the host area at all times.

Who You Are:

• Guest-focused, warm, and polished, with excellent communication skills.
• Experienced in high-volume or high-profile hospitality settings hospitality (1+ years preferred)
• Skilled at multitasking and troubleshooting with composure and urgency.
• A natural leader and collaborator who elevates the performance of those around you.

Knowledge, Skills & Abilities:

• Extensive OpenTable experience, with the ability to manage high-volume reservations and waitlists
• Understanding of Starlite's food & beverage and hospitality philosophy & menus
• Knowledge of standard restaurant service procedures
• Knowledge of each job function on the floor and understanding of the priorities of service
• Must be punctual and reliable
• Must be available to work days, nights, weekends, and holidays

Work Environment:

• Involves standing and walking the entire shift
• Involves holding objects with hands
• Involves reaching, bending, and stooping frequently
• Involves lifting, moving, and carrying at least 25 pounds with frequency throughout the shift

Company Benefits:

• Generous Paid Time Off plan, up to Five Weeks per Year
• Part-time Employees are also eligible for PTO
• Medical / Dental / Vision Insurance after 30 days of Service
• 401(k) Retirement Plan with Company Match
• Pre-Tax Commuter Benefit
• Company Paid Basic Life Insurance

EOE: Beacon Grand is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws