Required Years of Experience
3 years
Job Details
NOW HIRING - TALENTED FRONT OF HOUSE STAFF - HOST/HOSTESS – FINE DINING/LUXURY ITALIAN RESTAURANT
Il Mulino New York - Madison is hiring!
Our fine dining Italian restaurant is seeking experienced hospitality professionals to join our team as Host/Hostess.
Applicants should have an outgoing personality, a passion for food and strong experience providing great service. Join our team today at Il Mulino New York - Madison! We are seeking an elegant, sophisticated individual to be the presence our guests see when they visit our restaurant.
JOB OVERVIEW:
Host/Hostess are responsible for creating the first impression for the guest. These individuals have the ability to influence the guests overall restaurant experience. Host/Hostess may be the final point of contact and have the ability to ensure guest satisfaction. Host/Hostess must possess a friendly, informative and helpful manner. They must be prepared to answer all guest questions with accuracy
REPORTS TO: Restaurant Manager
ESSENTIAL JOB FUNCTIONS:
- Knowledgeable, warm and inviting presence at Front Door of restaurant
- Maintain complete knowledge of and comply with all policies/service procedures/standards.
- Arrive to work on time, as scheduled, with all necessary equipment, supplies and properly attired (or Uniformed) to begin work according to company standards
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy
- Maintain positive guest relations at all times.
- Confirm all reservations
- Answer phone and take reservations
- Enter all reservations into Open Table Reservation System
- Greet guests in a warm welcoming manner
- Assist Maitre D seat guests
- Keep podium area organized and clean
- Ensure matches, mints and business cards are properly displayed
- Knowledge of private dining information
- Check on rest rooms frequently to ensure that they are always spotless and free of liter, as well as fully stocked, reporting any problems or poor conditions to the proper person
- Work cohesively with co-workers as part of a team
- Perform job functions with attention to detail, speed, and accuracy
- Be a clear thinker, remaining calm and resolving problems using good judgments
- Maintain knowledge of:
- a) table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the Restaurant.
QUALIFICATIONS:
Essential:
- Command of the English language
- Professional appearance and attitude
- 3 years experience in a high end restaurant
- Satisfactorily communicate with guests, management and co-workers
- Ability to understand and focus attention on guest needs, remaining calm and courteous.
PHYSICAL ABILITIES:
- Must be able to stay on feet for up to 6 hours throughout work shift.
- Must be able to bend and stoop to the floor.
Compensation Details
Compensation: Hourly ($19.00 - $22.00)
Required Skills
Customer Service Orientation
Attention to Detail
Time Management
Teamwork
Problem Solving
Adaptability
Communication Skills
Interpersonal Skills
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Italian
Fine Dining
Part of Il Mulino New York
For over 40 years, Il Mulino New York has prepared authentic Abruzzese cuisine with unparalleled service. Zagat has rated Il Mulino New York as Manhattan’s No. 1 Italian restaurant for decades and has said the restaurant provides “one-of-a-kind” cuisine filled with delicious flavors, creating an “outstanding Italian classic” restaurant where “every dish is a masterpiece.” Il Mulino New York reflects the infectious enthusiasm and joy in bringing the Italian tradition of fine food and hospitality to your table. Simple, straightforward, wholesome and always fresh – it’s the Il Mulino New York tradition.
