DePaul University

Host / Hostess

Operations Specialist/Intern

General Manager

Stanley Harris PO BOX 533  Homewood, IL 60430 Phone: (312) 823-7858  Email: [email protected] INFORMATION SYSTEMS DIRECTOR / Division of Network / Support Services Proven Technical & Management Expertise in a Career Spanning 20 Years Technically sophisticated and business-savvy management professional with a pioneering career reflecting strong leadership qualifications coupled with “hands-on” desktop, server and networking expertise. Maintain focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Superior record of delivering mission- critical projects on time and under budget. IT Strategic Planning / Business Solutions / Call Center Management / Team Leadership / Budgeting / Project Management Hands-On Expertise / Contract Negotiations / Vendor Relations Professional Experience Information Technology Director (Network/Support Division), American Osteopathic Association, Chicago, IL 05/2006 - Present Recruited to upgrade and replace obsolete technologies at this world-class health care organization with more than 200 users and 20,000 members in 4 remote locations. Managing and working with vendors to streamline production projects and increase daily performance. Helped hire, train, develop, and lead a 12-person technical team. Helped manage a $2 million capital budget. Scope of position is expansive and includes departmental direction and full design, installation, engineering, implementation, support, training, administration, and management authority for: - LAN/WAN Network Services - 24x7 Data Center Computer Operations - Windows Systems Administration - Windows Server 2003-2008 - Sharepoint 2010 - Exchange Server 2010 - SQL Server 2005-2008 - Web Design & Operations - Avaya VOIP Telephone Manager - Deployment of PC Laptop and Desktop Systems - Linux Systems Administration - Database Administration - Help Desk Operations - Citrix Virtual Administration (XENserver and XENapp) - VMware Administration (Datacenter and Private Cloud) - Microsoft Dynamics Administration - Managing Printer and Copier Services Spearheaded transition from outdated organization-wide and departmental technologies to highly functional, streamlined, and cost-effective VMware technologies and business solutions that have dramatically improved efficiency, decreased expenses, and optimized data integrity and safety. Key Projects & Achievements:  Redesign and installation of LAN/WAN infrastructure. Utilized state- of-the-art technologies to provide network connectivity of Windows, Linux, and Macintosh systems.  Saved more than $500,000 in technical consulting fees by implementing a network designed for in-house support.  Performed the work of 3 System Administrators, slashing labor expenses and creating a virtual environment to eliminate extensive hardware cost.  Established remote and mobile application servers to support over 300 users and Association board members.  Decreased inventory, application pricing, and licensing expenses by establishing standardization for applications, PC desktops, and networking systems.  Established, Redesigned and Configured Avaya ACD Call Center Solution. INFORMATION TECHNOLOGY DIRECTOR, 05/2006 - Present, continued  Planned and Managed to completion, an upgrade to Active Directory 2003 -2008r2 / Exchange 2003 – 2010 from Windows NT / Exchange 5.5.Delivered on time in 6 months.  Delivered corporate-wide email, shared (sharepoint 2010) calendaring, and online meetings.  Collaborated on numerous management committees including the Information Systems Task Team, Management Finance Budget Commitee. INFORMATION SYSTEMS MANAGER, Grant/Jacoby Advertising, Chicago, Illinois 10/1998 – 05/2006 Upgraded, managed and delivered ahead of schedule, a new network infrastructure involving the development of a corporate wide email system, improved network/firewall setup and Windows Active Directory client/server implementation. Administered a multi-server LAN supporting Windows and Macintosh systems, and supported over 250 users in 3 remote sites. SYSTEMS MANAGER, Bozell Worldwide Advertising. Chicago, Illinois 07/1995 – 10/1998 Upgraded, managed and developed network infrastructure involving the development of a corporate wide email system, improved network/firewall setup and Windows NT client/server implementation. Administered a multi-server LAN supporting Windows, NeXtStep, UNIX, Macintosh and Unisys systems, and supported over 350 users in 5 remote sites. Education & Credentials DEPAUL UNIVERSITY. Chicago, IL B.A. in Computer Science, 3.0 overall GPA Trained and Experienced in the following technologies:  Cisco Switches/Router/ Firewall (ASA/PIX) Programming (VPN, DMZ)  Microsoft Server NT, 2000-2008/Exchange 5.5-2010 (DAG, OWA, ActiveSync)  Microsoft Windows OS XP-7/ Office 2003- 2013 Office 365  Microsoft System Center 2012  Macintosh OS X (Server and Client)  Linux server (CentOS/Red Hat)  IBM Bladecenters (HS20 – HS22) IBM SAN (DS3000)  Citrix Virtual Environment (XENserver, XENapp administrator and configuration)  Veritas Backupexec 2010  Avaya 5600 IP phones and 3500 Avaya network switches (Faxfinder, IPoffice and Communications Manager Servers and One X Communicator software)  Symantec Endpoint Enterprise 12.1, Barracuda Spam & Anti-Virus Appliance, Microsoft Internet Security & Acceleration, (ISA) Server 2006  VMWare VSphere Enterprise, Microsoft Hyper V and System Center 2012  Blackberry Enterprise Server 4.1  SQL Server 2008 Database Administration  ACD Reporting Tool  Track-IT Ticketing Server

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Experienced restaurant professional with over 10+ years in the hospitality industry. Extensive food and beverage knowledge, catering, and sales with a BA in Beverage Management from Kendall College and a BA in Marketing and Advertising from DePaul University.

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Barback

President of Operations

Food & Beverage Manager

Server/Bartender/Trainer/Managerial Assistant

Warehouse Manager

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Bartender

Production Assistant

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Office Manager

BabySitting

Co-Founding Member