Former Director of Training of Chick-fil-A

We hire people who have a passion for the industry, a positive attitude and a helpful outlook on life in general. They need to be enthusiastic so that they can translate what we do and communicate it in a persuasive way. When it comes to skills, candidates simply need to have a real willingness to learn – if you are willing to be uncomfortable and step outside your comfort zone, we can teach you the rest.

Every day, we have a pre-meal with the team half an hour before service starts: we sit down and run through the specials, talk about recent services, we give a shout out to someone on the team that we’re grateful to have. We love to keep the team educated: we have a beverage school session every Saturday to learn more about a new spirit, cocktail or wine.

Two books that I highly recommend are "The Gifts of Imperfection" by Brene Brown and "Setting the Table" by Danny Meyer.

I never stop learning by surrounding myself with people that know more than me – never be afraid to ask questions, always stay humble and curious. Learning something new every day adds to your portfolio of knowledge.