Service Director & Head Sommelier at Lazy Bear
“In a lot of industries, you often hear people say “it’s just business.” This is a phrase that really doesn’t apply to the hospitality industry because the inherent nature of hospitality is human connection with guests, but also within a team. I think it’s important to lead with kindness, but also to be humble and admit when we make mistakes. When you acknowledge your humanity, it provides people the space to learn and grow in a caring and positive environment.„
EXPERIENCE
EDUCATION
The absolute most important skill for any hospitality professional to have is the ability to be flexible. Your ability to execute only in perfect conditions means nothing when you work in a restaurant. Truly successful service professionals not only roll with the punches, but welcome the opportunity to operate outside the bounds of SOP’s to create memorable experiences.
The biggest lesson I’ve learned in my career is to be humble. Owning your mistakes goes a long way, especially as a leader.
You never know who you will run into again throughout your career. Always treat people with kindness and respect.
I love this industry because there is no end to what is possible and inspiration can be found everywhere. I'm inspired by a food culture that is always evolving and the chefs who push themselves to foster that culture. I'm inspired by experiences I have when I dine out. Most importantly, I’m constantly inspired by the guests and a drive to create new and unique experiences that will blow them away.
Maintaining a healthy work/life balance is very important to me and I’m thankful to work for a company that does as well. I give my all to my job during the work week and make sure to focus on my life outside of work on my days off. I give myself an assigned amount of time each weekend to catch-up or get ahead, but don’t let work tasks consume my weekends.
Disclaimer: Individuals featured in the Inspirational Career Timelines section have been nominated by peers, colleagues and/or other members of the hospitality industry. It is to the best of our knowledge that each individual has demonstrated leadership and acted as a positive role model for others.
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