“I have the desire to become an industry leader, continually striving to improve the practices and environment hospitality professionals work in.„
Never forget the rules, regardless of how casual and relaxed your work environment might be. Remember the policies of your business, and the letter of the law of the state you work in.
I was taught by my mom to treat people the way you want to be treated—Everyone, not just people you want something from.
Deal with interpersonal problems immediately. Don’t sweep problems under a rug or pretend they don’t exist. If you have a problem with a colleague–hash it out. If you need a manager or a mediator–find one. But don’t let the problems fester, it will only get worse.
One of the most incredible things about working in this industry is being able to meet and make so many friends as your career progresses. The people and management of each restaurant creates its culture. Find a place that fits your personality and STAY THERE. Learn as much as you can. Learn beyond food and wine knowledge. Learn beyond appropriate service. Learn what makes the restaurant tick. When opportunity knocks, walk through the door. I promise that door will open, just wait for it.
It’s never as bad as it seems. Stress and tension don’t make problems easier to deal with. Keep calm and carry on–that must be a restaurant saying. And remember with every job, you are constantly being taught how to do and how NOT to do something–pay attention to both.
Disclaimer: Individuals featured in the Inspirational Career Timelines section have been nominated by peers, colleagues and/or other members of the hospitality industry. It is to the best of our knowledge that each individual has demonstrated leadership and acted as a positive role model for others.
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