Work smarter and harder. Ask for forgiveness not for permission.

I cannot do my job without Microsoft Outlook.

You must have confidence and love to speak with strangers. But those are just personality traits that you either have or you don’t. Most managers love talking to people, but can they put together professional material that inspires their staff when they’re aren’t around? What you put on paper and the systems you build in your restaurant are a reflection of you. The staff will only take you and the restaurant seriously if they think it’s legit. You have to learn clerical skills so that your 1 million dollar operation feels like a 10 million dollar one. Next thing you know, it is!