“I love great hospitality - whether I'm the bearer or the receiver. It's a genuine thing. When service is good, it's good! After years in this industry, you come to appreciate it more and more. „
Nothing replaces the value of hard work; it's the blueprint to success! Do things the right way, as we all stand to benefit from it in the end.
People skills are the most important criteria in the service industry. Technique can be taught, but you can't teach personality. When it comes to people skills, you either have it or you don't, and you certainly can't fake it. Possessing the ability and willingness to learn is a valuable trait.
If you rest on your own laurels, anyone that is surrounded by you will as well. I'm always reading and watching to see what's going on in the world of food and drink. sharing knowledge is huge! empower people and encourage being different and unique. challenge people to think, creativity will drive inspiration.
I look for people with positive and enthusiastic attitudes because it's contagious. Do they have the ability to think on their own, or are they robotic?
I read a lot, but listening to our peers is huge. We have so many educated incredible leaders in our industry. if you're not gaining knowledge from the ones who paved the way for us, then you're doing yourself a disservice.
I get all of my inspiration when traveling, it's key. It's fuel for the soul. When i visit a place I've never been to before, I'm getting an inside peek as to how people in other cultures live, and I take a lot of photos to absorb it all. I also get a lot of my inspiration from design, in many kinds of forms. Both of my parents were artists which helped shaped me and my point of view.
All of our senses are important in this field. We'd be dead without the ability to smell and taste. Sight is the first step in any evaluation process. We begin to evaluate the moment we lay eyes on something. So, don't go poking your eyes out, Kids.
The Starlight Room in San Francisco in the late 90's, stands out as having a major impact on my career. My eyes were opened up to a facet of this industry I had no idea existed. I never knew that tending bar could become a noble career! I was surrounded by amazing characters yet all with the highest level of professionalism. I gained a lot of knowledge about what service is really all about, and learned a certain value of work ethic that was second to none.
Disclaimer: Individuals featured in the Inspirational Career Timelines section have been nominated by peers, colleagues and/or other members of the hospitality industry. It is to the best of our knowledge that each individual has demonstrated leadership and acted as a positive role model for others.
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