“I love teaching. I am very thankful for the many mentors I have met throughout my career and the great wisdom I was able to take from working alongside great talent! I love being in a position now where I can pass on my knowledge to someone else.„
The pandemic reminded me why I love this industry and my job so much. As we got on a tough road, I saw everything being stripped down to the essentials. The customers now could just appreciate our artistry. The rebuilding of a restaurant allows you to reintroduce yourself to your genetic makeup. I had the time and was able to see every guest and be thankful for their visit. I was able to see every team member and witness the boundaries that we pushed to keep our doors open and I felt inspired. I go to work every day inspired to push and see what grows from that will and determination.
I couldn't do my job without my team that comes to work day after day ready for the next set of challenges, and my network of support.
Be honest – there is such a feeling of success when you can be honest with those around you. When you have high integrity coupled with a can-do attitude, your team will know where your intentions lie. Being able to honestly communicate when you need help or when you do not know something breeds trust from your team. It allows teamwork without boundaries when communication can happen effortlessly and with no fear. Also, be honest with your clients. Our diners are sophisticated and well-versed when it comes to dining experiences. If you or your team have blundered, acknowledge the error and ask for the guest's advice on how to regain their trust. Including them in the recovery process is monumental. There is no need for the Wizard of Oz curtain. This is the best opportunity to meet and learn about your client. If their food is going to take a while to be remade, tell them and ask if you can bring something for them to enjoy while they wait.
Be consistent – Your team needs you at your best every day. Believe me, I know life happens and the world keeps ticking. The trust you will feel from your team when they know they can count on you is something words can't even translate for me.
Be vigilant – "being busy" is the best problem to have. Do not rest on the laurels of challenge. If you have a bad day or bad shift, leave those feelings in the past. Find comfort in honestly assessing where you and your team could improve. Find strength in having the difficult conversations about where the team can grow. You will find that pushing those boundaries can only improve your environment. Remove the shame behind mistakes and lack of knowledge from your space and replace it with tenacity and a thirst for knowledge.
My internship at Disney University has had a tremendous impact on my career. This internship was hard, and to be honest, the crucial skills for success that I needed were not developed yet at that point in my life. I had to learn the hard lessons of consistency and execution through trial and error. In fact, the three lessons I listed earlier (be honest, be consistent, and be vigilant) were all introduced to me here.
Some of the best pieces of advice I have received from mentors: 1) If you are doing the work of others on your team then who is doing your work? 2) Take the emotion out of your decision-making. Be able to discern clearly from an unbiased point of view. 3) Say "hello" to everyone on your team. Know their names, interact with them on a personal level so that they can know you see them beyond their job function. This really helps when it is time to give feedback or execute coaching. 4) You must train your personnel until they are no longer on your team. Learning and training is a forever journey. Even the most autonomous employee will need your insight and advice at points and times. They deserve your patience and dedication to their journey.
When hiring, I look for someone who can listen to hear and does not listen to respond. They also need to have a willingness to learn, and the aspiration to want to grow skills. Ultimately, someone who will be tenacious and consistent in committing to the journey of building new skills.
I love helping to shape careers. I feel like it is hard to come across someone who is willing to point you in the right direction in this industry sometimes. It is inspiring when someone shares their goals and aspirations with me and then together, we achieve them.
While I am here giving advice, know that I am still working on things and learning myself. My passion to excel can bring the obsessiveness out of me. So, work/life balance is an area I am still mastering and working on. What I do these days is guarantee myself and my family time daily and weekly. I schedule it and commit to it. Hard work deserves reward.
My essential reads for this profession are "Setting The Table" by Danny Meyer; "Dare to Lead" by Brene Brown and Leaders in Heels, a blog run by CEO Kasia Gospos.
Disclaimer: Individuals featured in the Inspirational Career Timelines section have been nominated by peers, colleagues and/or other members of the hospitality industry. It is to the best of our knowledge that each individual has demonstrated leadership and acted as a positive role model for others.
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