Sarah Koclar

Client Success Representative

Location 15h@2xGreater New York City Area

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Summary

I am a customer service professional with extensive experience in event coordination and government affairs. I am highly skilled in cultivating fundraising efforts for an organization through effective event planning and strategic marketing. I maintain relationships with key decision makers and industry shapers to facilitate improved brand awarenes... Read more

I am a customer service professional with extensive experience in event coordination and government affairs. I am highly skilled in cultivating fundraising efforts for an organization through effective event planning and strategic marketing. I maintain relationships with key decision makers and industry shapers to facilitate improved brand awareness and strategic partnerships. I also leverage my extensive experience of living abroad to ensure cultural sensitivity throughout daily communications, poised with professionalism and exceptional interpersonal skills.

Work Experience
  • Client Success Representative
    Culinary AgentsNew York, NY, US
    Aug. 2019 to Present (Less than 1 year)

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    Role & Tasks:

    ●Act as point-person for troubleshooting and fielding customer and talent inquiries
    ● Collaborate with internal teams to address customers’ needs
    ● Assist Sales team with up-selling and/or cross-selling services and products
    ● Track key account metrics for self-service platform customers
    ● Report customer feedback and collaborate with Product team to continually evolve solutions
    ● Stay current with competitive landscape
    ● Recommend new strategies to improve customer retention

  • Teammate
    May. 2019 to Aug. 2019 (3 months)

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    Role & Tasks:

    • Prepare and serve a simple, seafood-centric menu
    • Engaging guest interaction and frequent table-touches
    • Take orders, recommend products, and creative merchandising at the register
    • Exceptional attention to cleanliness and organization
    • Communicate Luke's mission of serving sustainable, traceable seafood

  • Customer Service Representative
    T. Elenteny ImportsNew York, NY, US
    2018 to 2019 (Less than 1 year)

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    Role & Tasks:

    Order processing, managing holds, credits, and samples orders; the first face that TEI partners and customers see when working with T. Elenteny Imports. Anticipated and met the varying needs of both partners and customers while working under tight warehouse deadlines.

  • Development Associate
    American India Foundation
    Apr. 2017 to Jun. 2018 (1 year and 2 months)

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    Role & Tasks:

    Establish, cultivate, and maintain relationships with various donors across the country, fostering continuous fundraising efforts through communication and outreach efforts. Plan and execute small- and large-scale events throughout the year, overseeing contracting and negotiation of vendors and suppliers, development and distribution of marketing materials, as well as coordination of complex staff schedules for seamless operations.
    Key Accomplishments:
    Established and updated internal databases detailing donor information and contributions for effective future marketing strategies and general correspondence.
    Successfully managed milestone fundraising galas, allowing for the record number of donations.

  • Government Affairs and Compliance Officer
    Pyle & Associates
    May. 2015 to Apr. 2017 (1 year and 11 months)

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    Role & Tasks:

    Oversee client account management, providing representation and advocate to federal, state, and local administrative and legislator agencies, state legislators, and U.S. Congress. Clients include major food manufacturers. Maintain relationships with state Women, Infants, and Children Supplemental Nutrition Program agencies to effectively advocate for clients. Communicate with clients to outline overarching business objectives, developing comprehensive strategies for issue resolution.
    Key Accomplishments:
    Manage multiple cases simultaneously, acting as subject matter expert; maintain working knowledge of legal and organizational regulations to provide accurate advice to clients.

  • Reservations and Marketing Manager
    Captain Gregory'sAlexandria, VA, US
    Jul. 2015 to Sep. 2016 (1 year and 2 months)

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    Role & Tasks:

    Created detailed and personalized experience for all guests seeking reservations at new cocktail bar in Alexandria, VA. Responsible for reaching out to guests prior to their arrival to confirm reservations, dietary restrictions, special occasions, etc. Was also responsible for managing marketing items such as social media pages and targeted email lists for cultivating repeat guests. Within its first year, Captain Gregory’s was recognized as a top destination by multiple press outlets in the Washington, DC area.
    Key Accomplishments:
    • Lead the reservations and marketing for a cocktail bar which was recognized as a top three destination in Washington, DC by Washingtonian Magazine less than one year after opening.

  • Host / Hostess
    RasikaWashington, DC, US
    2013 to 2014 (Less than 1 year)

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    Role & Tasks:

    Managed reservations at Washington Post Four Star and Michelin Guide recommended fine dining destination in downtown Washington, DC.
    Key Accomplishments:
    • Independently operated welcoming and receiving of guests into the restaurant. Gained knowledge of reservation systems and guest relations.

Education
Skills

Scheduling

Up to 100 covers a night

Bread making

Cake Making

Cake decorating

Time Management

Ice Cream/Sorbet

Ability To Lift 40+ Lbs

Basic Floor Service

Spirits/Cocktails Knowledge

Craft Cocktail knowledge

Conflict Resolution

OpenTable or other

Customer service

POS Systems

Event Management / Organization

Experience in a Fine Dining Establishment

Conflict Resolution

Customer Service

Reservation System Management

Social Media

Marketing / PR

Web Maintenance

Writing

Microsoft Office

Expediting

Interests
Baking and Wine, Beer, Cocktails
Languages
French Intermediate
English Fluent
Turkish Basic
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