Justin Cardoz

Data Reporting Specialist
● Analyzed customer data to generate reports, identifying efficiency and data issues for clients’ profiles
● Utilized Excel to conduct comparative analysis for clients’ real estate portfolios, providing actionable recommendations for customers to reduce their carbon footprint
● Assessed data daily in Excel to ensure the Measurabl application maintained clean data

Data Operations Analyst
● Collaborated with the Director of the DataOps team and Customer Success Managers (CSM’s) in identifying and responding to priority tickets in JIRA for customer inquiries to foster strong relationships with key clients
● Communicated directly with customers and CSM’s to explain complex data issues, address concerns, propose solutions, and foster understanding of the Measurabl application’s capabilities as a product
● Supported major data merger within a two month deadline by collaborating with internal teams to provide recommendations on clients’ needs
● Created documentation for and trained new DataOps hires on Associate tasks and best practices

Data Operations Associate
● Completed time sensitive projects addressing data feed functionality and data quality
● Acted as the primary point of contact for external vendors to solve tickets regarding account activations, issue resolutions, and data errors

Access Advisor
● Served as the primary point of communication for the client regarding their prescription drug data; resolved tickets within a timely manner with clear and concise communication
Data Enhancement Specialist
● Responsible for maintaining and consistently updating healthcare coverage data in order to better define the pharmaceutical market, utilizing skills in research, collaboration, and strong judgment

Maitre D’
● Worked flexibly as a host and Maitre D’ as a member of the restaurant’s opening team
● Managed and organized seating charts with management and ownership nightly for up to 280 covers an evening
● Supported other areas as needed, including running food and drinks, cleaning tables, and assisting in office administration work (i.e., editing and printing menus daily, replying to email inquiries for private events)

Server
● Maintained a strong understanding of all of the food and beverage options available to provide specific recommendations to indecisive guests
● Closed the restaurant, precisely noted tips, and counted cash, ensuring no mistakes had been made throughout the service on payments

● Contributed to guest retention through strong customer service skills, a positive attitude, and attention to detail
● Received food and drink orders and served diners while maintaining a high standard of service
● Trained newly hired servers and assistant servers in the daily operational requirements of the restaurant