Colin Reed

// Hospitality Professional //

Chicago, IL

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Summary

Hard worker, fast learner and dedicated professional. Effective communicator with over 15 years of diverse experience. Served in a variety of industries, including hospitality, journalism, market research and PR.

Proficient in numerous POS systems (Toast, Micros, Aloha, Squirrel, etc.), Adobe Creative Suite, Microsoft Office, additional com... Read more

Hard worker, fast learner and dedicated professional. Effective communicator with over 15 years of diverse experience. Served in a variety of industries, including hospitality, journalism, market research and PR.

Proficient in numerous POS systems (Toast, Micros, Aloha, Squirrel, etc.), Adobe Creative Suite, Microsoft Office, additional computer software and mobile/social media applications. My strongest desire is to to continue broadening my abilities, learning new skills and to further contribute to the success of your organization.

My Dream Job is Any entity that can utilize me as asset, both values and grows my skill set, offers advancement potential and a positive work environment.

Work Experience
  • FOH
    The Bar on BuenaChicago, IL, US
    May. 2022 to Present (Less than 1 year)
  • Bartender
    Montrose SaloonChicago, IL, US
    Apr. 2022 to Present (Less than 1 year)

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    Role & Tasks:

    Supervisory role closing all shifts worked.

  • FOH Supervisor
    Feb. 2019 to Present (3 years and 4 months)

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    Role & Tasks:

    • Integral member of core FOH service and support team since initial opening (including COVID-19 pandemic), responsible for overseeing all customer facing roles and responsibilities (serving, cleaning, stocking, etc.)
    • Contributed to ongoing development of cocktailing program, including beer cocktails and specialty drinks
    • Participated in execution on & off-site events (beer fests, tastings, etc.) to promote positive brand awareness

  • FOH Staff
    May. 2018 to Jul. 2019 (1 year and 1 month)

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    Role & Tasks:

    •Serve as an integral part of the team of operators of a Rick Bayless restaurant, part of Frontera Hospitality
    •Assist management, kitchen & brewery staff with operational needs, provide exceptional service for all patrons
    •Execute high-end client events, help to facilitate brand awareness at various industry-specific functions (James Beard Awards, FOBAB, etc.)

  • Restaurant Supervisor
    Giordano'sChicago, IL, US
    Nov. 2015 to Jul. 2018 (2 years and 7 months)

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    Role & Tasks:

    • Providing exceptional service for all patrons of one of Chicago's most recognizable restaurants
    • Working hand-in-hand with fellow management team, kitchen and service staff with all daily operational needs
    • Extensive knowledge of all opening, closing and shift procedures, including delivery and counter service

  • Shopkeep (Manager)
    Beardsgaard Barbers
    Sep. 2014 to Nov. 2015 (1 year and 1 month)

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    Role & Tasks:

    • Handled all logistics for a new small business, including daily operations, client bookings and communication
    • Created original content & messaging distributed via social media, marketing and promotional advertising
    • Served in a core creative capacity for branding across social channels (Facebook, Instagram, Twitter, YouTube)

  • Media Researcher
    Cision
    Nov. 2013 to Mar. 2014 (3 months)

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    Role & Tasks:

    • Contributed project-based support to the editorial research team
    • Contacted major national publications in order to obtain and update annual production schedules
    • Maintained daily data entry quotas, contributed to meetings and assisted with all other office duties

  • Market Research Recruiter and Client Services Associate
    Fieldwork
    Apr. 2010 to Nov. 2013 (3 years and 7 months)

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    Role & Tasks:

    Served as interim director of technical recruiting team; tasked with lead generation, project
    management, data analysis, research and client communication for all medical and corporate contracts
    • Tasked in numerous roles, drawing on previous consumer, hospitality and corporate experience
    • Responsible for accommodating various client needs, including in-session requirements

  • Consumer Account Intern
    Weber Shandwick
    Jul. 2011 to Nov. 2011 (4 months)

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    Role & Tasks:

    • Team member providing account support for several Fortune 500 companies, including Kraft Foods (Oscar Mayer), Nestlé (DiGionro), McCormick and Mars (Snickers, Dove Ice Cream)
    • Responsible for content monitoring, social media analytics, media pitching and event planning
    • Worked to garner approximately 287.7 million total media impressions for company clients
    • Extensive use of Cision, Factiva, PRtrak, Radian6, Compete, Ice Rocket, Twitter and Facebook

  • Server/Bartender
    California Pizza KitchenChino Hills, CA, US
    Sep. 2009 to Jul. 2011 (1 year and 9 months)
  • Recruiter
    Schlesinger Associates
    Jan. 2009 to Jan. 2010 (11 months)

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    Role & Tasks:

    • Part of a diverse team tasked with screening ideal candidates for market research studies
    • Responsible for respondent relations, running client algorithms and general office duties
    • Maintained necessary quotas for outbound call volume and appointment confirmations

  • Temporary Corporate Staffer
    The Larko Group
    Jan. 2007 to Jan. 2009 (2 years)
Education
  • Journalism
    University of MissouriColumbia, MO, US
    Aug. 2002 to Dec. 2006

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    Bachelors of Journalism Degree

    Summary

    University of Missouri - Columbia
    | December 2006
    Bachelors of Journalism, Minor in Political Science

  • General Studies (High School Diploma)
    Prospect High School
    Aug. 1998 to May. 2002
Skills

Choose your top skills based on your experience. Hint: In order to select more skills add more positions to your experience section.

Business Operations
Financial Management
Food Safety Knowledge
Inventory
Marketing / Public Relations
Office Suite Software
POS Systems
Scheduling
Writing
Service
Customer Service
Events Management Knowledge
High Volume Service
Service Procedures
Culinary & Kitchen
Expediting
Food Preparation Methods
Business Operations,Business Operations
Team Development and Training
Wine & Beverage
Food and Beverage Pairing Knowledge
Cross-Functional
Conflict Resolution