simion nebiyu

front office agent,manager

Location 15h@2xChicago, IL

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Work Experience
  • front office agent,manager
    Hilton Addis AbabaAddis Ababa, Addis Ababa, ET
    Sep. 2006 to Aug. 2016 (9 years and 11 months)

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    Role & Tasks:

    Welcome guests during check-in and giving a found farewell to guest while checkout.
    Handling guest complaints and concerns in an efficient and timely manner.
    Overseeing VIP guests, arrivals and departures.
    Coordinating and multi-tasking job duties in a busy environment.
    possess detailed information about the Hotel, city as well as the competition.
    Have up to date information on daily room occupancy

  • marketing managment
    addis ababa university
    Oct. 2004 to Aug. 2006

    See Details

    BA Degree • GPA: 2.68


    major in marketing and minor in managment


Customer service

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