Lauren Puma

Experienced Professional Special Events Manager

Location 15h@2xNew York, NY

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Work Experience
  • Senior Suites Manager

    Levy Restaurants at the Barclays Center
    Apr. 2016 to Sep. 2016 (5 months)

    See Details

    Role & Tasks:

    Managed the Arenas’ Luxury Suites Department operations, which had 80 Suites, prior to and during all sports and entertainment events
    o Managed a Union staff of 30, ensuring that each Suite was setup accurately, as per clientele advanced requests
    o Prepared all event documents for opening and closing procedures and ensured EOBD sales were accurately recorded in 3 programs
    o Organized document distribution to the staff and lead a daily pre-shift meeting, prior to each event
    o Oversaw weekly staff payroll, tracked lateness, PTO, and gratuities, ensuring accurate time-keeping and pay for all employees

  • Events Manager

    35th Street Ventures at Monarch Rooftop Lounge
    Mar. 2015 to Feb. 2016 (11 months)

    See Details

    Role & Tasks:

    Events Manager
    Managed all aspects of 200+ special events held at the open air 18th floor Penthouse, generating sales of $1M
    o Created customized contracts, menus and event themes, effectively accommodating client requests through vendor negotiations
    o Supervised a staff of 20, prior to and through duration of events
    o Organized a high volume of inquiries and bookings across multiple event calendars
    o Conducted clientele venue tours, created customized floor plans and oversaw venue setup and breakdown
    o Lead weekly meeting with the Management team and prepared all event documents for distribution

  • Catering Manager

    Restaurant Associates at the CUNY Graduate Center
    Aug. 2013 to Feb. 2015 (1 year and 6 months)

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    Role & Tasks:

    Catering Manager
    Managed all aspects of 500+ catered events held in the 9-floor buildings’ 22 event spaces, generating sales of $5M
    o Created customized contracts, menus, and floorplans, as well as unique event themes using décor, rentals and flowers
    o Scheduled and supervised all event staff prior to and through duration of events
    o Assembled rental orders and function sheets for event staff
    o Computed and reconciled weekly event invoices, ensuring accuracy across 3 financial programs
    o Lead weekly meeting with the Catering Team and prepared all event documents for distribution

  • Assistant

    Thomas Preti, Events to Savor
    Jan. 2011 to Dec. 2012 (1 year and 11 months)

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    Role & Tasks:

    Assisted President and Event Directors in preparation for social events, held at landmark NYC venues and private homes
    o Created unique event themes using customized menus, venue décor, table top setups, food serving trays and take-out boxes
    o Supported the Management team and Captains prior to and during events
    o Assisted during food tastings for potential clients
    o Obtained various NYC permits for special events and street activities

  • Intern

    The Peggy Siegal Company
    May. 2010 to Sep. 2010 (4 months)

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    Role & Tasks:

    Assisted Event Directors in preparation for private red carpet event screenings of movies and TV premiers, held at various venues
    o Assembled guest lists and continuously maintained an updated internal clientele database
    o Organized red carpet Press and Paparazzi prior to and during events, to ensure each guest received proper event coverage

Education
  • Study Abroad Program
    American University of Rome
    Jan. 2013 to Jun. 2013

    See Details

    N/A Degree

  • Business Management
    Iona CollegeNew Rochelle, NY, US
    Jan. 2008 to May. 2012

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    BBA - Bachelors, Business Management Degree

  • Highschool
    The Ursuline SchoolNew Rochelle, NY, US
    Sep. 2003 to May. 2007

    See Details

    Diploma Degree

Skills

Accounting / Bookkeeping

Payroll

Budgeting

Profit And Loss

Business Management

Purchasing / ordering

Conflict Resolution

Recruiting / hiring

Customer Service

Reservation System Management

Finance Degree

Social Media

Food Safety Knowledge

Staff Education / Motivation

Hospitality / Management Degree

Vendor Management

Marketing / PR

Web Maintenance

Merchandising

Writing

Microsoft Office

Ability To Lift 40+ Lbs

Pricing

Basic Floor Service

Profit & Loss Management

Beer Knowledge

Budget/cost Analysis

Cellar Organization

Coffee Knowledge

Spirits/Cocktails Knowledge

Craft Cocktail knowledge

Glassware Knowledge

Wine Buying

Inventory

Wine Knowledge

Wine Ordering

POS Maintenance

Hospitality / Management Degree

Menu development

Conflict Resolution

OpenTable or other

Customer service

POS Systems

Event Management / Organization

Staff Management of 20

Experience in a High Volume Environment

Floral Arrangement

Hospitality / Management Degree

Staff education / motivation

Menu development

Food / Beverage Pairing

Conflict Resolution

OpenTable or other

Staffing / scheduling

Food Preparation Knowledge

Customer service

Food Safety Knowledge

Hospitality / Management Degree

POS Systems

Menu development

Event Management / Organization

Hospitality / Management Degree

Conflict Resolution

Staff Management of 20

Experience in a High Volume Environment

OpenTable or other

Hospitality / Management Degree

Floral Arrangement

Menu development

Staff education / motivation

Customer service

Hospitality / Management Degree

Conflict Resolution

Food / Beverage Pairing

Menu development

Staffing / scheduling

OpenTable or other

Food Preparation Knowledge

Customer service

POS Systems

Menu development

Event Management / Organization

Conflict Resolution

Food Safety Knowledge

OpenTable or other

Conflict Resolution

POS Systems

Staff Management of 20

OpenTable or other

Customer service

Event Management / Organization

POS Systems

Event Management / Organization

Customer service

Staff Management of 20

Staff Management of 20

Experience in a High Volume Environment

Experience in a High Volume Environment

POS Systems

Experience in a High Volume Environment

Event Management / Organization

Floral Arrangement

Floral Arrangement

Floral Arrangement

Staff Management of 20

Staff education / motivation

Staff education / motivation

Staff education / motivation

Experience in a High Volume Environment

Food / Beverage Pairing

Food / Beverage Pairing

Hospitality / Management Degree

Staffing / scheduling

Food / Beverage Pairing

Staffing / scheduling

Floral Arrangement

Staffing / scheduling

Menu development

Staff education / motivation

Food Preparation Knowledge

Food Preparation Knowledge

Food Preparation Knowledge

Conflict Resolution

Food / Beverage Pairing

OpenTable or other

Food Safety Knowledge

Food Safety Knowledge

Food Safety Knowledge

Staffing / scheduling

Customer service

Food Preparation Knowledge

POS Systems

Food Safety Knowledge

Event Management / Organization

Staff Management of 20

Experience in a High Volume Environment

Floral Arrangement

Staff education / motivation

Food / Beverage Pairing

Staffing / scheduling

Food Preparation Knowledge

Food Safety Knowledge

Certifications & Courses
  • NYC Food Protection Certificate
    NYC Department of Health & Mental Hygiene
    Aug. 2016 to Jan. 2026
Languages
English Fluent
Italian Intermediate
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