Erika Bolden

Master Scheduler/Therapy Technician

Location 15h@2xAlsip, IL

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Work Experience
  • Master Scheduler/Therapy Technician

    Quality Therapy & Consultation
    Sep. 2014 to Sep. 2016 (2 years)

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    Role & Tasks:

    ● Staff Weekly and Daily Scheduling
    ● Patient Weekly and Daily Scheduling
    ● Patient Transportation
    ● Attending Daily Meetings
    ● Customer Service
    ● Maintaining Gym Cleanliness
    ● Double Checking Documentation
    ● Assisting Therapists During Treatment
    ● Checking Therapist Treatment Billing
    ● Answering most telephone calls
    ● Updating Medicare Log, Census, and Medicare Run Storage

  • Waiter

    HootersOrland Park, IL, US
    Sep. 2014 to Jan. 2016 (1 year and 4 months)

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    Role & Tasks:

    ● Maintaining and cleaning the restaurant
    ● Serving food and alcohol
    ● Providing excellent customer service
    ● Answering phone calls using a multi-line system
    ● Cash handling
    ● Filling orders using POS and fling systems
    ● Resolving customer issues and complaints
    ● Offering promotions and sale menu items
    ● Answering menu and drink questions
    ● Running food and drink for bar and cashier staff

  • Pharmacy Technician

    Walgreens
    Mar. 2014 to Sep. 2014 (6 months)

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    Role & Tasks:

    ● Resolving “third party” insurance issues
    ● Using sales and marketing techniques to increase the likelihood of return customers
    ● Providing excellent customer service
    ● Answering phone calls using a multi-line system
    ● Registering and updating patient profiles
    ● Managing time to ensure medications are filled before “promised time”
    ● Resolving customer issues and complaints
    ● Cash Handling
    ● Filling, Storing and Locating medications for patients

Education
  • General Studies/Transfer
    New Mexico Junior College
    Dec. 2016 to Dec. 2017

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    Associates Degree

  • Nursing
    Jul. 2011 to Dec. 2013

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    N/A Degree

  • General/HS Diploma
    Sep. 2008 to May. 2011
Skills

Scheduling

Food Handlers Certificate

Food Safety Knowledge

Ability To Lift 40+ Lbs

Basic Floor Service

Beer Knowledge

Tips Certified

Glassware Knowledge

Wine Knowledge

Conflict Resolution

Customer service

POS Systems

Food Preparation Knowledge

TIPS Certified

Food Safety Knowledge

Conflict Resolution

Customer Service

Social Media

Food Safety Knowledge

Writing

Microsoft Office

Interests
Photography, Management, Social Media
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