Marcus Miller

Multi-Unit and Regional Director

Location 15h@2xLittle Rock, AR

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Summary

I have had extensive training in guest relations as well as employee development. My management and hospitality experience includes food and beverage hotel and restaurant executive management, corp. training and consultant to newly opened restaurant concepts. In 2007 I was on the opening team of Lumiere Place Casino, Lumiere hotel and the Fo... Read more

I have had extensive training in guest relations as well as employee development. My management and hospitality experience includes food and beverage hotel and restaurant executive management, corp. training and consultant to newly opened restaurant concepts. In 2007 I was on the opening team of Lumiere Place Casino, Lumiere hotel and the Four Seasons in which my role was the training of all food and beverage employees as well as menu design and the development of policies and procedure. Title- Corp. Hospitality Director

Work Experience
  • Multi-Unit and Regional Director

    Marquee Hospitality Group
    Apr. 2010 to Dec. 2014 (4 years and 8 months)

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    Role & Tasks:

    3752 Village Club Drive Powell OH 43065

    Analyzing inventory levels and revenue metrics to determine retail pricing; planned, organized, and managed operations for all restaurants, bars and events. Ensure compliance with health codes and liquor regulations; maintaining relationships with venders and negotiated prices and delivery schedules for product and dinning supplies and coordinating with catering clients as well as wedding planning and special events planners.

    ❖ Development of Budget and Financial Goals of 7.3 million in revenue an increase of 15% from the previous year
    ❖ Development of member retention programs
    ❖ Overseeing and directing Wedding planners and Coordinators in all social events
    ❖ Managers evaluations and Compensation
    ❖ Development of bonus and incentive programs
    ❖ Overseeing and analyzing daily/weekly/monthly/yearly operational costs
    ❖ Weekly productivity/budgeting/forecasting/trend tracking meetings
    ❖ Creating training and support programs
    ❖ Planning and execution of both external and internal functions (Wedding, Catering and Banquets)
    • New Hire Evaluations and compensation
    • Overseeing all revenue generating outlets and building Budget/ Financial Goals of 2.5million increase of 20%
    • Developing new menus
    • Training hotel staff on Micros and On Q insider
    • Weekly Budget /Forecasting / trend tracking
    • Reducing cost, labor, and expenditures while increasing revenue by incorporating new sales techniques
    while creating new events.

  • Operations Manager/ Hospitality trainer

    Pinnacle Entertainment
    Jan. 2009 to Jan. 2010 (12 months)

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    Role & Tasks:

    Lumière Place Casino & Hotel: St. Louis Casinos & Hotels, Missouri
    Operations Manager/ Hospitality trainer
    999 N. 2nd Street Saint Louis MO. 63102
    (Short term adviser "Preopen" 2009-10)
    I have found to lead by example, one must have working knowledge of all aspects of employee development, food and beverage, and hospitality forecasting which I do. This industry relies on certain values to move forward such as teamwork and accountability. My promise was to ensure all guests felt as if we went above and beyond to create a memorable experience therefore establishing a guest for life.

    ❖ MOD Training/Evaluations
    ❖ Training and Development of all staff
    ❖ BI-weekly Payroll (Quick Books)
    ❖ Creating Bar/Wine/Dinning Menu
    ❖ Hiring Staff
    ❖ Choosing Vendors and Entertainment
    ❖ Employee Scheduling
    ❖ Management of FOH/BOH staff
    ❖ Daily bank deposits
    ❖ Ongoing extensive Wine & Sprit training
    ❖ Required Monthly P&L spreadsheets
    ❖ Overseeing catering and wedding sales
    ❖ Attending Central West End restaurant association meetings monthly
    ❖ Implementing Training and Development
    ❖ -Hiring/Recruiting/ Guest experience tracking
    ❖ -Scheduling
    ❖ -Overseeing Daily operational costs
    ❖ -Creating Evaluation packets
    ❖ -Weekly purchase tracking/ Hotel Ordering/Inventory tracking
    ❖ -Hotel Guest room evaluations
    ❖ -Overseeing all restaurants and Outlets
    ❖ -New hire Orientation informational packets
    ❖ -On Q and Front Desk evaluations, training and tracking

  • Director of Outlets/ Corp. Hospitality Trainer

    Hilton at the Ballpark
    Jan. 2007 to Dec. 2009 (2 years and 11 months)

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    Role & Tasks:

    - Missouri
    (475 Rooms &7 outlets)
    Director of Outlets/ Corp. Hospitality Trainer
    1 South Broadway Saint Louis MO. 63101 (2007- Dec.2009)

    Supervised and managed a team of 65 employees as well as four managers while still maintaining labor and costs. Overseeing food and beverage inventory while monitoring sales performance and market trends. Leading and focusing on weekly forecasting meeting to help determine our method of action to remain consistent with our budget. Primary responsibilities revolved around hiring, training, and creating SOP's (Standard Operating Procedures).

    ❖ Overseeing all revenue generating outlets and building Budget/ Financial Goals of 4.5million increase of 20%
    ❖ Developing new menus
    ❖ Training hotel staff on Micros and On Q insider
    ❖ Weekly Budget /Forecasting / trend tracking
    ❖ Reducing cost, labor, and expenditures while increasing revenue by incorporating new sales techniques while creating new events.
    ❖ Hiring/Recruiting/ Guest experience tracking
    ❖ Overseeing Daily operational costs
    ❖ Creating Evaluation packets
    ❖ Weekly purchase tracking/ Hotel Ordering/Inventory tracking
    ❖ Overseeing all restaurants and Outlets
    ❖ Development of member retention programs
    ❖ Planning and execution of both internal and external events
    ❖ Manager evaluations and Compensation
    ❖ Development of bonus and incentive programs
    ❖ Overseeing Daily operational costs
    ❖ Weekly productivity/budgeting/forecasting/trend tracking meetings
    ❖ Creating training and support programs

Education
  • Business Management
    Bridgewater University
    Aug. 1998 to Jan. 2000

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    Bachelor Degree in Business Management Degree

    Summary

    2000 -Bridgewater University/ Lambuth University Bachelor Degree in Business Management

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