Akela Gabriel

Barback

Location 15h@2xBurbank, California

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Summary

Ambitious professional with experience in customer service, sales, restaurant business, catering, bartending and coffee making. Detail oriented with strong organizational skills and exemplary problem solving skills; able to identify problems and implement corrective processes. Provides exceptional customer service consistently and efficiently. Capa... Read more

Ambitious professional with experience in customer service, sales, restaurant business, catering, bartending and coffee making. Detail oriented with strong organizational skills and exemplary problem solving skills; able to identify problems and implement corrective processes. Provides exceptional customer service consistently and efficiently. Capable of management position and works comfortably with others. Strong leaderships skills: able to prioritize, delegate tasks and make decisions quickly while maintaining focus. Skilled in manual, semi automatic and automatic espresso machines, as well as pour over coffee.

My Dream Job is Five year goal is to open up a coffee shop, ten year goal is to open up a restaurant

Work Experience
  • Barback

    Cali Craft Cocktails
    Aug. 2017 to Present (Less than a month)
  • Bartender

    National Bar Staffing
    Jul. 2017 to Present (1 month)
  • General Manager

    Kafn Coffee Bar
    Jan. 2017 to Jun. 2017 (5 months)

    See Details

    Role & Tasks:

    Created all drink recipes, handled orders, admin work and helped open business in March
    Provided oversight and direction to staff in accordance with business policies and procedures
    Lead team to meet expectations for productivity, quality and goal accomplishment
    Maintained staff by recruiting and training employees; upheld a safe, secure and legal work environment

  • Assistant Manager

    The Coffee Bean & Tea Leaf
    Oct. 2016 to Dec. 2016 (2 months)

    See Details

    Role & Tasks:

    Supervised barista team members
    Maintained friendly, fast and efficient service standards
    Completed daily reports and orders
    Performed opening and closing duties
    Assisted in maintaining a clean and well merchandised store

  • Hostess & In House Reservationist

    Oak & Rye
    Feb. 2016 to Dec. 2016 (10 months)

    See Details

    Role & Tasks:

    Greeted guests and escorted them to assigned table or communicated delays
    Organized reservations and prepared seating assignments prior to guest arrival
    Presented menus, created a personal dining experience and offered information on menu items

  • Barista

    Philz Coffee
    May. 2015 to Jan. 2016 (8 months)

    See Details

    Role & Tasks:

    Utilized knowledge of coffee drink combinations and produced highly specialized coffee drinks
    Applied knowledge of bean varieties, roasts and popular drinks to guide customers to selections
    Maintained sanitary and tidy work area

  • Manager

    Pink Pantherz Espresso
    Jul. 2014 to May. 2015 (10 months)

    See Details

    Role & Tasks:

    Prepared quality espresso based coffee drinks tailored to customers tastes in a timely manner
    Worked efficiently and consistently in a fast paced environment
    Provided exceptional communication skills and good working relationships with fellow employees
    Established friendly relationships with customers and developed a consistent clientele
    Trained new hires on coffee preparation and basic knowledge of operations
    Ordered supplies, kept track of inventory and maintained a clean work environment

Education
  • Hospitality Management
    Johnson & Wales University
    Jan. 2016 to Feb. 2021

    See Details

    Bachelors Degree

  • Cosmetology
    Paul Mitchell The School San Jose
  • Alameda High School
Skills

On-site Special Events

Ordering / Purchasing

Ordering / Receiving

Scheduling

Food Handlers Certificate

Staff education / motivation

Ticket Management

Up to 200 covers a night

Inventory

Menu development

Catering

Food / Beverage Pairing

Ability To Lift 40+ Lbs

Pricing

Basic Floor Service

Budget/cost Analysis

Coffee Knowledge

Spirits/Cocktails Knowledge

Craft Cocktail knowledge

Glassware Knowledge

Inventory

POS Maintenance

Hospitality / Management Degree

Menu development

Conflict Resolution

OpenTable or other

Customer service

POS Systems

Event Management / Organization

Experience in a Fine Dining Establishment

Experience in a High Volume Environment

Staff education / motivation

Staffing / scheduling

Food Safety Knowledge

Payroll

Budgeting

Business Management

Purchasing / ordering

Conflict Resolution

Recruiting / hiring

Customer Service

Social Media

Food Safety Knowledge

Staff Education / Motivation

Web Maintenance

Microsoft Office

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