reham shalabi

Front of House Manager

Location 15h@2xGreater Chicago Area

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Work Experience
  • Front of House Manager

    Holiday Inn Mart Plaza Chicago
    Oct. 2015 to Present (1 year and 4 months)

    See Details

    Role & Tasks:

    Responsible for maintaining FOH operations in order to provide the best guest service.
    Performed opening and closing functions, cash pulls.
    Controlled day-to-day operations such as payroll, schedule, and ordering of sundries as well as souvenirs.
    Lead in the Beverage Program

  • Server

    Jul. 2014 to Mar. 2015 (8 months)

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    Role & Tasks:

    Delivered exceptionally fast and friendly service.
    Answered questions about menu selections and made recommendations when required.
    Appropriately suggested additional items to customers to increase customer sales.

Education
  • Culinary Management
    Illinois Institute of Art in Chicago
    Oct. 2012 to Dec. 2014

    See Details

    Bachelors of Art in Culinary Management Degree • GPA: 3.7

    Awards
    Deans List
Skills

Cheese course

On-site Special Events

Chopping

Ordering / Purchasing

Ordering / Receiving

Culinary Menu / Recipe Development

Enforcement Of Safety / Sanitation Standards

Expediting

Food / Beverage Pairing

Scheduling

Food Budgeting

Servesafe Certified

Food Cost Optimization

Food Handlers Certificate

Food Safety Knowledge

Staff education / motivation

General knife handling

Up to 200 covers a night

Inventory

Menu development

Ability To Lift 40+ Lbs

Pricing

Basic Floor Service

Profit & Loss Management

Beer Knowledge

Budget/cost Analysis

Classic Wine Service Knowledge

Coffee Knowledge

Spirits/Cocktails Knowledge

Craft Cocktail knowledge

Staff Education

Creating A Wine Program From The Ground Up

Tips Certified

Food & Wine Pairings

Understanding Of Viticulture & Winemaking

Glassware Knowledge

Wine Buying

Inventory

Wine Cataloging

List Creation

Wine Knowledge

Wine Ordering

POS Maintenance

Wine Sales Proficiency

Accounting / Bookkeeping

Payroll

Budgeting

Profit And Loss

Business Management

Purchasing / ordering

Conflict Resolution

Recruiting / hiring

Customer Service

Reservation System Management

Food Safety Knowledge

Staff Education / Motivation

Hospitality / Management Degree

Vendor Management

Merchandising

Writing

Microsoft Office

Servsafe Certified

Cost Optimization

Food / Beverage Pairing

Staff Education / Motivation

Time Management

Classic Food / Wine Service

Hospitality / Management Degree

Classic Wine Service Knowledge

Menu development

Conflict Resolution

OpenTable or other

Customer service

POS Systems

Event Management / Organization

Experience in a Fine Dining Establishment

Staff Management of 20

Experience in a High Volume Environment

Staff Management of 75

Staff education / motivation

Food / Beverage Pairing

Staffing / scheduling

Food Preparation Knowledge

TIPS Certified

Food Safety Knowledge

Languages
English Fluent
Arabic Fluent
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