Stephanie Bukassa

front desk

Location 15h@2xLas Vegas, NV

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Summary

Objective:
To obtain a position that will enable me to use my strong organizational skills,and ability to work well with people. I am seeking a position in Customer Service and sales where my extensive experience will be further developed and utilized. I enjoy talking to people and establishing a long-term loyal customer and guest base. Pers... Read more

Objective:
To obtain a position that will enable me to use my strong organizational skills,and ability to work well with people. I am seeking a position in Customer Service and sales where my extensive experience will be further developed and utilized. I enjoy talking to people and establishing a long-term loyal customer and guest base. Persuasive communicator, overcome objections, build relationships.

Work Experience
  • front desk

    SLS Las VegasLas Vegas, NV, US
    Jul. 2015 to Sep. 2016 (1 year and 2 months)

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    Role & Tasks:

    Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
    Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

  • Host / Hostess

    Nov. 2014 to Mar. 2016 (1 year and 4 months)

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    Role & Tasks:

    Greet customers upon arrival.
    Maintain a friendly professional atmosphere for guest
    Assisting guest with reservation via phone and in person.
    Assisting Managers with table management to maximize seating.
    Assisting guest with special request.

  • Cocktail Server

    The CromwellLas Vegas, NV, US
    Jun. 2014 to Oct. 2014 (4 months)

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    Role & Tasks:

    Handling cash and credit transactions at the point of sales system.
    Serving beverages
    Deliver an exceptional service to every guest and interacting with them in a professional manner.
    Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis.
    Maintain a clean and hygienic work station.

  • Keyholder

    S.Y.L.K. at Forum Shoppes at Caesars
    Aug. 2013 to Apr. 2014 (8 months)

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    Role & Tasks:

    Duties: Open and close the register,insure store cleanliness, lead store associates to make goal of the day, cash handling bank deposits and store exchange and returns. All will maintaining good customer service.

Education
  • Communication
    COLLEGE OF SOUTHERN NEVADA Las Vegas, Nevada USA
    Aug. 2006 to Aug. 2010

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    Bachelor Degree Degree • GPA: 3.1

  • General Studies
    LIBERTY HIGH SCHOOL, Las Vegas, Nevada USA
    Aug. 2005 to Jun. 2010

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    High School Diploma Degree

Skills

Customer service

Experience in a Fine Dining Establishment

Experience in a High Volume Environment

TIPS Certified

Food Safety Knowledge

Languages
french Fluent
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