Kara Swenson

Field Manager

Location 15h@2xLos Angeles, CA

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Summary

Fourteen years client facing experience, including one on one customer service and account management.
Twelve years professional project management experience, including multiple concurrent projects for internal and external partners.
Three years restaurant experience, including high-volume and full-service locations.

Fourteen years client facing experience, including one on one customer service and account management.
Twelve years professional project management experience, including multiple concurrent projects for internal and external partners.
Three years restaurant experience, including high-volume and full-service locations.

Work Experience
  • Field Manager

    Grassroots Campaigns, Inc
    Jul. 2016 to Oct. 2016 (3 months)

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    Role & Tasks:

    • Met weekly quota consistently, including multiple Hot Nights per week, to benefit the ACLU and Planned Parenthood Action Fund.
    • Client interaction, including successful memorization of scripts, mastered point of sale donation forms on tablets and paper. Handled cash, credit and debit card, and checks transactions. Education and news research to best serve potential donors.
    • Responsible for crews on turf, including running training sessions, tallying total contributions and nightly paperwork, scheduling breaks, assigning turf, and promoting teamwork.

  • Script Supervisor

    Off the Record Sitcom Pilot
    Jan. 2015 to Dec. 2015 (11 months)

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    Role & Tasks:

    • Worked with Director, Camera Operation, Producer, Sound, and Actors on dialogue, position, and movement.
    • Production Assistant duties, such as setting up shot lighting and assisting the camera operators with equipment, as well as food service and daily set up and tear down for the production.
    • Kept accurate notes on line delivery, actor gestures, blocking, and product placement to aid in scene integrity during the editing process. Worked one on one with actors to perfect dialogue memorization.

  • Caregiver

    Private Patient
    Jan. 2013 to Jan. 2015 (1 year and 12 months)

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    Role & Tasks:

    Provided care for terminal cancer patient, including meal preparation and delivery, IV preparation, and transportation to medical appointments.

  • Associate Producer and Producer

    Microsoft Corporation
    Feb. 2005 to Jan. 2013 (7 years and 11 months)

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    Role & Tasks:

    • Managed and fostered relationships with external developers on the multiple Halo games, map packs, and Spartan Ops, as well as Halo: Spartan Assault, a mobile experience.
    • Coordinated and collaborated with cross-functional groups on concurrent and consecutive projects, including Art, Design, Test, and Franchise to enrich and preserve the integrity of the Halo Universe.
    • Scheduled meetings for internal and external partners, as well as kept minutes and assigned, and tracked, resultant tasks.
    • Created and owned a SharePoint wiki for Halo Publishing and Narrative, building a global production schedule projects, and maintaining several document libraries and calendar schedules for the teams.
    • Risk management for external partners and internal teams, facilitating collaboration for art, design, and narrative.
    Xbox Live Producer

  • Technical Writer/Web Copywriter

    Microsoft Corporation / Aquent llc
    Nov. 2003 to Nov. 2004 (1 year)

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    Role & Tasks:

    Redmond, WA
    • Drove concurrent projects for the Xbox LIVE Dashboard Game Marketplace and Spotlight channels, with 100% on-time delivery of assigned projects. Regularly delivered higher than average click-through rates.
    • Collaborated with multiple Publishers, Marketing, and Business team representatives in Games and Entertainment Media to schedule and produce weekly programming, in addition to special projects, for the Game Marketplace and Spotlight channels.
    • Developed and produced complex experiences, in collaboration with Marketing, Business, third-party game publishers, and Design for major game launches. Delivered significantly higher than average click-through rates on these promotions.
    Technical Writer/Web Copywriter

  • Registered Representative

    Charles Schwab & Co., Inc
    Oct. 2000 to Aug. 2003 (2 years and 10 months)

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    Role & Tasks:

    • Project management, including the development and calibration of quality assurance measurements as a Quality Assurance Subject Matter Expert through media distributed to three call centers, which improved overall performance by 21%.
    • Honored twice with the yearly Active Trader award for recruiting new and existing clients to a program that contributed, at minimum, $10 million to bottom-line profitability, while serving as the Quality Assurance Subject Matter Expert for my team.

  • Server/Barback

    The Harbor RestaurantSanta Barbara, CA, US
    Jan. 2000 to Jan. 2001 (1 year)

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    Role & Tasks:

    • Provided excellent guest service in a high-volume, fast-paced, full-service restaurant.
    • Memorized food, wine, beer, and liquor menus, and made suggestions when requested.
    • Anticipated and serviced guest needs, while keeping the bar stocked and aiding multiple bartenders.

  • Server

    Carrows, Goleta, CA
    Jan. 1999 to Jan. 2000 (12 months)

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    Role & Tasks:

    • Provided excellent guest service in high-volume, casual dining experience.
    • Effectively communicated guest dietary and allergy needs with kitchen staff, working collaboratively to provide a seamless experience for the guest.
    • Consistently adhered to quality standards and expectations.

  • Server

    The Q Street Bistro, Bakersfield, CA
    May. 1998 to Aug. 1998 (3 months)

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    Role & Tasks:

    • Provided excellent guest service in high-volume, full-service, hospitality restaurant.
    • Accurately recorded orders, collaborating with kitchen and bar staff to exceed guest expectations on the restaurant floor and for room service orders.

Education
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